Starting Salary: £22,780 (opportunity to progress up to £26,790)

Job Location: Bromley

Hours: 36 per week (part time applications will be considered)

Contract Type: Permanent



Are you looking for a new challenge to kick start your New Year?

If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!

We're looking for compassionate and friendly Contact Centre Advisors to join our Bromley team, supporting the continued success and growth of our Customer Contact Centre.

Dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints, you'll provide a high quality inbound and outbound service through our traditional telephony, postal and email systems as well as our emerging multi-channel platforms.

With proven experience working within a customer service environment and excellent communication skills you'll manage and conclude enquiries effectively and sensitively at the point of contact where possible.

You'll be confident using document management systems and have demonstrable problem solving skills, take ownership and resolve customer enquiries with a 'Right First Time' approach. Carrying out a range of admin tasks, liaising with colleagues and external agencies you'll provide positive outcomes in a timely manner.

In return we offer you a competitive salary, full training and a generous benefits package in a supportive environment, with plenty of scope for your career advancement and salary progression.

Final Closing Date: Sunday 8th December 2019 at midnight

Interviews to be held on: Wednesday 11th December in Bromley, please ensure you are available to attend.

We will review applications on a regular basis. If you like the sound of this opportunity, we'd love to hear from you!

For further details on this vacancy please click 'apply'.

You can download the role profile here - https://careers.clarionhg.com/media/1272/role-profile-contact-centre-advisor.pdf