Customer Service Team Leader

£25,000 - £27,000pa

Monday to Friday (37 hours per week)

West Malling, Kent



My client is a well established company based in West Malling and they are looking to add to their exceptional Customer Service team.

Key Responsibilities:

* To build, develop and maintain an engaged team with the skills and experience necessary to deliver the agreed strategy and objectives
* Pro-actively manage the day to day running of the team, overseeing operational processes whilst closely monitoring service level
* Act as a technical point of reference for all direct reports
* Drive, lead and support the development of team members
* Maximise team performance through effective coaching, mentoring and the use of performance management tools. Provide regular, honest and constructive feedback and assessment on achievement
* Drive a culture that encourages continuous business improvement, through new initiatives to drive efficiency
* Act as first point of contact for complaints via stakeholders / customers (internal/external) and deliver resolutions in line with timescales. Optimise opportunities and develop relationships across the business to improve customer experience
* Complete tasks delegated by your Team Manager or Manager



Key skills required:

* Previous technical insurance claims experience is essential
* Supervisory experience is essential
* Educated to A Level standard or equivalent
* Strong planning and organisational skills and the ability to work to a deadline
* Ability to develop and sustain relationships with internal and external parties
* Effective communication skills
* Ability to analyse data and MI and to report on the information provided
* Ability to identify actual and potential challenges and to recommend possible solutions
* Ability to act as a coach and/or mentor
* Leadership and motivational qualities



If you feel you have the relevant experience and wish to be considered for this role, please submit your up to date CV via the 'apply' button today.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.