My client is a well established company based in West Malling and they are looking to add to their exceptional Customer Service team.

Key Responsibilities:

* To build, develop and maintain an engaged team with the skills and experience necessary to deliver the agreed strategy and objectives
* Pro-actively manage the day to day running of the team, overseeing operational processes whilst closely monitoring service level
* Act as a technical point of reference for all direct reports
* Drive, lead and support the development of team members
* Maximise team performance through effective coaching, mentoring and the use of performance management tools. Provide regular, honest and constructive feedback and assessment on achievement
* Drive a culture that encourages continuous business improvement, through new initiatives to drive efficiency
* Act as first point of contact for complaints via stakeholders / customers (internal/external) and deliver resolutions in line with timescales. Optimise opportunities and develop relationships across the business to improve customer experience
* Complete tasks delegated by your Team Manager or Manager

It is essential that you have managed a team within an inbound call environment. Experience within financial services or insurance is preferred.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.