This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Job title: Service & Support Analyst
Contract: Permanent
Reference: ME207
Based in: Kings Hill Kent (with occasional London office visits)
Department: IT
Hours: 35 hours per week (shifts covered between 8am and 6pm)
Grade: B
Salary: Up to £26k (dependent on experience)
About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.
About the Role
The IT Service Desk & End User Computing are small teams providing support to over 500 internal users across two sites. We act as the single point of contact for all IT based Incidents & Requests working primarily within an RDS Thin Client & Apple product environment. The role will be split between the IT Service Desk & End User Computing teams where you will provide outstanding customer service including remote and deskside technical support. All Incidents & Requests will be prioritised and logged in a concise and accurate manner resolving a high level at the first point of contact. The role is varied and includes duties such as supporting remote access, maintenance of CAF software/hardware and mobile estate, performing starter/leavers IT access, performing desk moves etc. Further opportunities to take on Ad-Hoc tasks and project work should they arise.
You will be passionate about support, have a natural drive for success and a mixture of technical and customer service skills.
In return
• We allow 12 days of pre-bookable training per year
• Full access to a respected online learning portal that may be used on your training days
• 24 days Annual Leave
For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number ME207.
Applicants must be eligible to work in the UK.
Closing date for receipt of applications is 11th December 2019.
Advertiser: Direct Employer
Reference: ME207
Posted on: 2019-12-11 14:27:43
Send me Alert for jobs in:
Kings Hill, Tonbridge and Malling, Kent
Email Address
Canterbury Christ Church University
£44,263 - £54,395 per annum
Recruitment Solutions South East Ltd
£25,000 + over time - up to £32,000
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Job title: Service & Support Analyst
Contract: Permanent
Reference: ME207
Based in: Kings Hill Kent (with occasional London office visits)
Department: IT
Hours: 35 hours per week (shifts covered between 8am and 6pm)
Grade: B
Salary: Up to £26k (dependent on experience)
About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.
About the Role
The IT Service Desk & End User Computing are small teams providing support to over 500 internal users across two sites. We act as the single point of contact for all IT based Incidents & Requests working primarily within an RDS Thin Client & Apple product environment. The role will be split between the IT Service Desk & End User Computing teams where you will provide outstanding customer service including remote and deskside technical support. All Incidents & Requests will be prioritised and logged in a concise and accurate manner resolving a high level at the first point of contact. The role is varied and includes duties such as supporting remote access, maintenance of CAF software/hardware and mobile estate, performing starter/leavers IT access, performing desk moves etc. Further opportunities to take on Ad-Hoc tasks and project work should they arise.
You will be passionate about support, have a natural drive for success and a mixture of technical and customer service skills.
In return
• We allow 12 days of pre-bookable training per year
• Full access to a respected online learning portal that may be used on your training days
• 24 days Annual Leave
For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number ME207.
Applicants must be eligible to work in the UK.
Closing date for receipt of applications is 11th December 2019.
Advertiser: Direct Employer
Reference: ME207
Posted on: 2019-12-11 14:27:43
I want to receive the latest job alerts for:
jobs in Kings Hill, Tonbridge and Malling, Kent
Canterbury Christ Church University
£44,263 - £54,395 per annum
Recruitment Solutions South East Ltd
£25,000 + over time - up to £32,000