Spa Manager
  £18000.00 - £19000.00 per annum
  Royal Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Spa Receptionist



Salary: £18,000-£19,000

Hours: 45 hours over 5 days per week, with always a Sunday off- Shifts between 9:00am and 6pm.

Location: Tunbridge Wells



The Company



A Boutique 4* hotel in Tunbridge Wells' are searching for a Spa Receptionist to join their Front of House team. Recognised as Tunbridge Wells' top hotel and Spa, the successful candidates will want to grow and develop within the business. This high-profile role requires excellent customer facing approach with exceptional levels of customer service skills.



The Job Role

* Greet all clients/guests on arrival
* Manage all appointment check ins/outs
* Answering guest queries, be they by phone or email, in line with company policy
* Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
* Actively getting clients to rebook and upsell treatment bookings
* Manage any ad hoc requests
* Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
* Have a great understanding of all treatments
* Retailing Temple Spa products
* To take part in scheduled training and to proactively take part in relevant hotel meetings
* To have extensive knowledge of all hotel facilities



The Successful Applicant



* Customer service
* Experience within a similar role at a 4 /5* establishment. (Desired, not essential)
* Sales experience (Desired, not essential)



What's on Offer



* 22 days annual leave
* 5% pension contribution scheme
* Healthcare benefits
* Life assurance
* Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more


Advertiser: Agency

Reference: AS9223

Posted on: 2020-01-09 15:04:16

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Spa Manager
  £18000.00 - £19000.00 per annum
  Royal Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Spa Receptionist



Salary: £18,000-£19,000

Hours: 45 hours over 5 days per week, with always a Sunday off- Shifts between 9:00am and 6pm.

Location: Tunbridge Wells



The Company



A Boutique 4* hotel in Tunbridge Wells' are searching for a Spa Receptionist to join their Front of House team. Recognised as Tunbridge Wells' top hotel and Spa, the successful candidates will want to grow and develop within the business. This high-profile role requires excellent customer facing approach with exceptional levels of customer service skills.



The Job Role

* Greet all clients/guests on arrival
* Manage all appointment check ins/outs
* Answering guest queries, be they by phone or email, in line with company policy
* Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
* Actively getting clients to rebook and upsell treatment bookings
* Manage any ad hoc requests
* Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
* Have a great understanding of all treatments
* Retailing Temple Spa products
* To take part in scheduled training and to proactively take part in relevant hotel meetings
* To have extensive knowledge of all hotel facilities



The Successful Applicant



* Customer service
* Experience within a similar role at a 4 /5* establishment. (Desired, not essential)
* Sales experience (Desired, not essential)



What's on Offer



* 22 days annual leave
* 5% pension contribution scheme
* Healthcare benefits
* Life assurance
* Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more


Advertiser: Agency

Reference: AS9223

Posted on: 2020-01-09 15:04:16

I want to receive the latest job alerts for:

jobs in Royal Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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