Are you an experienced IT Support Engineer with excellent customer service skills? Are you looking for an exciting new job with a growing local business?

Our client, an IT and Telecoms company based in Tunbridge Wells, are looking for an experienced IT Support Engineer to join their friendly and busy team on a permanent basis.

Benefits of this role include:
- Excellent and very competitive salary
- Working from home 2-3 days on a rota basis
- Continuous training and professional development

You will be providing technical IT support to a range of clients from first point of contact to incident resolution. Your clients will range from small, independent businesses to multinational PLCs so having excellent communication skills is a must.

Duties of the role include:
- Identify, diagnose, resolve and document technical IT problems and incidents reported by clients
- 1st and 2nd Line Support including incident resolution relating to software, hardware and networking.
- Configure and implement new computer systems on client premises/homes
- Responding to incidents on client premises/homes
- Incident Management and managing own workload
- Keeping customers informed and up to date on the progress of their incidents
- Working on a rotational basis for the service desk
- Recording incidents and service requests on company Service Management software

The nature of the work require the successful candidate to have a driving licence and own transport.After probation, working from home may be permitted.

The ideal candidate will have:
- Evidence that they have sought further education/learning opportunities successfully
- An ITIL foundation would be great but not essential
- Relevant experience in an IT support role
- Excellent customer service skills and communication skills
- The ability to communicate complex technical solutions to users of varying IT literacy
- Understanding of IT Support applications and tools like Active directory and Call logging systems
- A solid working knowledge of current Microsoft operating systems and Office packages
- Capability to troubleshoot and repair server, desktop, laptop, mobile device and other hardware
- Knowledge of virtual server and desktop environments and technologies
- Working knowledge of current networking technologies including Firewall technology

For more information, or to apply, send CVs to Ellie or call the office.