Operations Assistant
  £17,500
  Kings Hill, Tonbridge and Malling, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Operations Assistant

West Malling

Permanent / Full Time

£17,500

Our client is looking to grow their Customer Operations department by taking on an Operations Assistant; Offering a competitive salary and a supportive work environment, where self-development and improvement is encouraged and supported.

Based in Kings Hill, you will be handling inbound phone calls on relevant helplines and registering new claims over the telephone. You will be required to complete general administration of existing policies over the telephone and in writing including amendments, queries, cancellations, direct debits, claim form requests and updates.

As well as this you will be responsible for:

Provide support to the claims team in the management of ongoing claims
Chase documentation from customers and third parties and keeping the customer informed of progress at all times both verbally and in writing
Continuing claim post assessments
Understand policy wordings and their interpretation in relation to customer eligibility
Effectively identify complaints and escalate where necessary
Identifying potentially fraudulent claims and following the agreed processes for referral
Ensure company service standards are adhered to
Communicate with internal profit centres external clients and the claims department, where appropriate
Undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.
People Focus:

Support a culture and environment focused on high performance and personal development, in order to deliver, develop and improve individual and team performance and contribute to the success of the company
Aware of how their behaviours and attitudes affect others as well as willingly providing help and support for others
Customer Focus

Ensure that our customers are treated in accordance with the principals of Treating Customers Fairly (TCF)
Act in accordance with the Company’s values with both internal and external customers to facilitate continued and improved company reputation and success
Governance Focus

Ensure all activities are carried out in compliance with all relevant regulatory and legal requirements and company policies
Remain vigilant to the potential opportunities for financial crime, fraud and money laundering and take actions appropriate to mitigate their likelihood and impact
Alert to potential regulatory and business risks within the Department. Also ensure such risks are included in the Departmental Risk Management Programme, and that action is taken to mitigate them
The personal data of customers, staff and other individuals must be handled lawfully and in accordance with the Data Protection Act 1998, and other related legislation. Employees are also individually responsible for ensuring they comply with associated policies and procedures
What would we like to see in you?

Customer service experience
Call handling experience
Ability to prioritise workloads
Problem resolution skills
Computer literate
Act well on feedback, constantly seeking to improve their performance
Actively listens to others and demonstrates their understanding with appropriate follow-up
5 GCSE level qualifications, grade C or above
Nice to have but not essential:

Insurance claims knowledge
Insurance policy administration skills
Financial services experience


You will be required to work between the hours of 8am-6pm on a rota basis i.e. you could be working 8am-4pm, 9am-5pm or 10am-6pm depending on how you are rota’d for that week.


**Please only apply if you have at least 1 year of telephone/helpdesk experience/customer service telephone experience**



Interpersonnel are operating as an Employment Business for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. Our all current vacancies are on o


Advertiser: Agency

Reference:

Posted on: 2020-07-17 16:27:53

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Kings Hill, Tonbridge and Malling, Kent

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Operations Assistant
  £17,500
  Kings Hill, Tonbridge and Malling, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Operations Assistant

West Malling

Permanent / Full Time

£17,500

Our client is looking to grow their Customer Operations department by taking on an Operations Assistant; Offering a competitive salary and a supportive work environment, where self-development and improvement is encouraged and supported.

Based in Kings Hill, you will be handling inbound phone calls on relevant helplines and registering new claims over the telephone. You will be required to complete general administration of existing policies over the telephone and in writing including amendments, queries, cancellations, direct debits, claim form requests and updates.

As well as this you will be responsible for:

Provide support to the claims team in the management of ongoing claims
Chase documentation from customers and third parties and keeping the customer informed of progress at all times both verbally and in writing
Continuing claim post assessments
Understand policy wordings and their interpretation in relation to customer eligibility
Effectively identify complaints and escalate where necessary
Identifying potentially fraudulent claims and following the agreed processes for referral
Ensure company service standards are adhered to
Communicate with internal profit centres external clients and the claims department, where appropriate
Undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.
People Focus:

Support a culture and environment focused on high performance and personal development, in order to deliver, develop and improve individual and team performance and contribute to the success of the company
Aware of how their behaviours and attitudes affect others as well as willingly providing help and support for others
Customer Focus

Ensure that our customers are treated in accordance with the principals of Treating Customers Fairly (TCF)
Act in accordance with the Company’s values with both internal and external customers to facilitate continued and improved company reputation and success
Governance Focus

Ensure all activities are carried out in compliance with all relevant regulatory and legal requirements and company policies
Remain vigilant to the potential opportunities for financial crime, fraud and money laundering and take actions appropriate to mitigate their likelihood and impact
Alert to potential regulatory and business risks within the Department. Also ensure such risks are included in the Departmental Risk Management Programme, and that action is taken to mitigate them
The personal data of customers, staff and other individuals must be handled lawfully and in accordance with the Data Protection Act 1998, and other related legislation. Employees are also individually responsible for ensuring they comply with associated policies and procedures
What would we like to see in you?

Customer service experience
Call handling experience
Ability to prioritise workloads
Problem resolution skills
Computer literate
Act well on feedback, constantly seeking to improve their performance
Actively listens to others and demonstrates their understanding with appropriate follow-up
5 GCSE level qualifications, grade C or above
Nice to have but not essential:

Insurance claims knowledge
Insurance policy administration skills
Financial services experience


You will be required to work between the hours of 8am-6pm on a rota basis i.e. you could be working 8am-4pm, 9am-5pm or 10am-6pm depending on how you are rota’d for that week.


**Please only apply if you have at least 1 year of telephone/helpdesk experience/customer service telephone experience**



Interpersonnel are operating as an Employment Business for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer. Our all current vacancies are on o


Advertiser: Agency

Reference:

Posted on: 2020-07-17 16:27:53

I want to receive the latest job alerts for:

jobs in Kings Hill, Tonbridge and Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Operations Co-ordinator

  Solar Gates UK Ltd

  up to £30,000

  Maidstone, Kent

Operations support administrator

  Canterbury Christ Church University

  £22,681 to £24,248 per annum

  Canterbury, Kent

Enforcement Assistant

  Maidstone Borough Council

  Salary: Career Grade 6/7 £24,673 – £28,964 (pro-rata £15,004 - £17,613)

  Maidstone, Kent

Sales Operations

  Recruitment Solutions Folkestone Ltd

  Attractive rate of pay depending on level of experience

  Folkestone, Kent

Operations Officer- Employability and Placements

  Canterbury Christ Church University

  £24,533- £26,444 per annum- with further progression opportunities to £27,979

  Canterbury, Kent

Purchasing Assistant

  Hays Specialist Recruitment Ltd

  £11.53 - £13.5 per annum + £11.53 - £13.50

  Aylesham, Dover, Kent

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