Service Desk Analyst

SERVICE DESK ANALYST

Service Desk Analyst - £22-26,000 - Kings Hill, Kent

My client are a not-for-profit financial services organisation based in Kings Hill and they are currently looking to add to their growing Service Desk.

You will be a part of a 90+ strong technical department and will be supporting over 500 internal users across two sites through email, phone and remote support.

Key Requirements: -

* Diagnose, analyse and provide resolution at initial point of contact for all incidents logged to the Service Desk

* Escalate incidents to 2nd and 3rd line functions if you are unable to resolve

* Provide solutions for desktop queries, including Microsoft Office Applications and internal bespoke systems

* User Security Administration across centrally controlled IT systems, this will include creation, deletion and amendment of user accounts as well as application and network access permissions

* Monitor security violations and provide reports

* Administer email and internet filtering tools

* Install and replace peripheral hardware (monitors, keyboards etc)

* Ensure service level agreements are met and exceeded where possible

* Build relationships with the internal customers and external suppliers

* Contribute to service meetings with external suppliers

* Perform regular audits on compliance

Environment: -

Windows OS, Active Directory, MS Office, Exchange, ITSM Logging tools, Apple Products (iPhone/iPad)

Shift Rota: -

8AM-4PM, 9AM-5PM, 10AM-6PM

As a Service Desk Analyst working with this company, you will be rewarded with a basic salary of £22-26,000. You will also be entitled to an excellent range of benefits.

If you are interested in this role please click 'APPLY' and submit your CV for immediate consideration.