I am currently recruiting for an operations assistant for an insurance company based in Kings Hill.

The role will include

Deal with phone calls on relevant helplines
Register new claims over the telephone
General Administration of existing policies over the telephone and in writing including amendments, queries, cancellations, direct debits, claim form requests and updates
Provide support to the claims team in the management of ongoing claims
Chase documentation from customers and third parties and keeping the customer informed of progress at all times both verbally and in writing
Continuing claim post assessments
Understand policy wordings and their interpretation in relation to customer eligibility
Effectively identify complaints and escalate where necessary
Identifying potentially fraudulent claims and following the agreed processes for referral
Ensure company service standards are adhered to
Communicate with internal profit centres external clients and the claims department, where appropriate

The candidate qualifications and skills required

Customer service experience
Call handling experience
Ability to prioritise workloads
Problem resolution skills
Computer literate

The Operations Assistant role is covering phone lines so there is a slight shift pattern – for a full time candidate we would be looking for them to work between the hours of 8am-6pm on a rota basis i.e. the candidate could be working 8am-4pm, 9am-5pm or 10am-6pm depending on how they are rota’d for that week.

This is a full time permanent role

If you would like to be considered for this role please apply below