During this time of uncertainty during the Coronavirus pandemic, Imago is pleased to be in a position to recruit new staff. We are doing things a little differently with virtual interviews being held by the power of the internet, and a period of home working as we remotely provide services to some of the most vulnerable people in our communities. We are ready to welcome new members to our team, ensuring that everyone receives the support and training to be able to make a difference.

Are you confident, reliable, outgoing and have a ‘can do’ attitude?

This is an exciting opportunity to be part of the Hub team who provide essential support to our Children and Adult Services staff. This position is based in our Tunbridge Wells office. You will be the first point of call for all communications into the Hub, so must be confident communicating with clients, families and social care professionals by phone and email.

Based in a fast-paced office, the team deal with a constant flow of referrals and enquiries and you will be trained to use our bespoke database. Ability to follow processes, excellent data entry skills, speed and accuracy are key. Due to the nature of the role, you will need to swap between phone calls, enquiries and tasks while remaining focussed.

The Hub team are at the core of our services for vulnerable and disadvantaged people. You will prioritise and allocate tasks to support workers in the field, signpost people to other services and organisations, providing emotional support where necessary.

Help us to help others.


Imago is a long established, well respected and effective charity working across Kent, London, Medway and East Sussex to deliver a range of services to individuals, voluntary and community organisations, the public and private sector.
Our mission is to promote, develop and facilitate social action, support independence and empower communities. User and volunteer engagement, leadership and involvement in decision making are core principles.

We deliver a wide range of services in partnership with funders, public sector commissioners and private sector sponsors to children and young people, older people, carers, and volunteers.

Underpinning our work is a commitment to excellence, evidencing impact and safeguarding vulnerable people.

Imago offers a competitive remuneration package consisting of salary, contributory pension, healthcare benefits and 25 days annual leave plus Bank Holidays.

Post is subject to references and an enhanced Disclosure and Barring Service check

Please either submit your CV with a short covering note outlining your CURRENT SALARY and or visit our website at www.imago.community for a full application.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. These include: race, religion, creed, colour, national and ethnic origin, political beliefs, gender, sexual orientation, age, disability (including mental illness), HIV status, marital or civil partnership status, pregnancy or maternity/paternity status, responsibility for dependants, appearance, geographical area, social class, income level or criminal record.

Imago aims to create a culture that respects and values each other’s differences. Imago sees these differences as an asset to our work as they improve our ability to meet the needs of the organisations and people we serve. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within the communities we serve.