This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Service Delivery Manager
I am working with a company who are looking for a Service Delivery Manager (SDM) who will be responsible for delivering IT services. This will include driving consistent service delivery adhering to defined SLAs, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting.
This will be a key role in the Service Delivery management structure, taking a share of rota'd Incident Management escalation responsibilities alongside the rest of the IT Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios.
The SDM will provide leadership through a matrix resourced structure to create a strong performance driven and customer focused culture, feeding back improvements to the various matrixed engineering functions within the IT organisation.
The SDM will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations.
Advertiser: Agency
Reference: DB-29/06-SDM
Posted on: 2020-11-29 13:44:50
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IT & Telecoms - Kings Hill, Kent
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Service Delivery Manager
I am working with a company who are looking for a Service Delivery Manager (SDM) who will be responsible for delivering IT services. This will include driving consistent service delivery adhering to defined SLAs, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting.
This will be a key role in the Service Delivery management structure, taking a share of rota'd Incident Management escalation responsibilities alongside the rest of the IT Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios.
The SDM will provide leadership through a matrix resourced structure to create a strong performance driven and customer focused culture, feeding back improvements to the various matrixed engineering functions within the IT organisation.
The SDM will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations.
Advertiser: Agency
Reference: DB-29/06-SDM
Posted on: 2020-11-29 13:44:50
I want to receive the latest job alerts for:
IT & Telecoms jobs in Kings Hill, Kent
Hays Specialist Recruitment
£55000.0 - £60000.0 per annum + £60,000
Simulator Maintenance Engineer
Rail Training International Ltd
Up to £35k depending on experience + Potential for annual company related performance bonus of up to 5%
Canterbury Christ Church University
£41,671 – £44,128 per annum
Canterbury Christ Church University
£31,637 – £34,132 per annum
High Street Doctors
Salary will be discussed during the interview stage
Recruitment Solutions South East Ltd
£28-32000 + hybrid working + benefits