This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Service Delivery Manager
I am working with a company who are looking for a Service Delivery Manager (SDM) who will be responsible for delivering IT services. This will include driving consistent service delivery adhering to defined SLAs, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting.
This will be a key role in the Service Delivery management structure, taking a share of rota'd Incident Management escalation responsibilities alongside the rest of the IT Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios.
The SDM will provide leadership through a matrix resourced structure to create a strong performance driven and customer focused culture, feeding back improvements to the various matrixed engineering functions within the IT organisation.
The SDM will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations.
Advertiser: Agency
Reference: DB-29/06-SDM
Posted on: 2020-11-29 13:44:50
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IT & Telecoms - Kings Hill, Kent
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Service Delivery Manager
I am working with a company who are looking for a Service Delivery Manager (SDM) who will be responsible for delivering IT services. This will include driving consistent service delivery adhering to defined SLAs, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting.
This will be a key role in the Service Delivery management structure, taking a share of rota'd Incident Management escalation responsibilities alongside the rest of the IT Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios.
The SDM will provide leadership through a matrix resourced structure to create a strong performance driven and customer focused culture, feeding back improvements to the various matrixed engineering functions within the IT organisation.
The SDM will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations.
Advertiser: Agency
Reference: DB-29/06-SDM
Posted on: 2020-11-29 13:44:50
I want to receive the latest job alerts for:
IT & Telecoms jobs in Kings Hill, Kent
Senior External Returns Analyst
Canterbury Christ Church University
£46,049-£56,536 per annum with further progression up to £58,226
Software Engineer - SC Clearance
Hays Specialist Recruitment Ltd
£500.0 - £550.0 per day + Up to £550 p/d
Senior Java Engineer (J2EE, DevOps, Spring)
Hays Specialist Recruitment Ltd
£50000 - £58000 per annum + £50000 - £58000 + 8% Bonus
Hays Specialist Recruitment Ltd
£450.0 - £500.0 per day + Up to £500 p/d Outside IR35
Hays Specialist Recruitment
Up to £50000.0 per annum + £50,000
Hays Specialist Recruitment
Up to £37000.0 per annum + £37,000