Due to company growth, we are looking for an enthusiastic experienced Telecoms Technician to join our team. Based in Tunbridge Wells, Fluent Communications are a fast-growing Telecoms services provider, and are part of the larger Fluent Group which covers IT services, as well as data/mobile services.

We are recruiting for a Telecoms Technician to expand our team and are looking for an individual with a good work ethic, someone willing going the extra mile for a customer, but also who can have a laugh as we have a great office atmosphere.

As a Telecoms Technician you will be the first point of contact for customers, providing remote support and troubleshooting on a very mixed range of issues. There will be exposure to more technical issues, and the team are always happy to help and improve a colleague’s technical knowledge. You will also attend customer sites with a senior technician to aid with development and experience.

We operate a policy of promotion from within – all our technicians have had at least one promotion in the last year – so there is progression, and a career for the right candidate.

Tasks and responsibilities (All necessary training will be provided):
• Resolving issues remotely over the phone and via email
• Troubleshooting software and hardware issues
• Building, repairing, and configuring Telecoms Solutions for customers
• Setting up new user accounts and communications devices
• Troubleshooting basic network issues
• Liaising with external suppliers regarding equipment repair

Desired skills:
• Understanding of VoIP, SIP, RTP, TCP & UDP Protocols
• Basic understanding of networking and some routers/firewalls
• Excellent problem-solving, attention to detail and analytical skills
• Self-motivated and driven to succeed
• Resilient with positive mind-set
• Interest in integration and/or opportunities that IT and Telecoms provides
• Able to operate according to the Company's values of respect, responsibility, teamwork, commitment, excellence, and passion
• Capable of working well under pressure

Other Details:
• Company polo's, jumpers and work trousers provided - No shirt and tie!
• Company vehicles provided for site visits

The salary on offer is between £20 to 25k p/a DOE, incentives, and Workplace pension. 20 days annual leave, plus bank holidays.