3rd Line Support Engineer
  £30-35k + company van
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


3rd Line Support Engineer
Ashford, Kent
£30-35k + company van
VR/02771R

Our client is a Managed Services Provider established for over 10 years and looking to double in size in the next 5 years. They are looking for an experienced 3rd Line Support Engineer to join their team of technical engineers. They have a very friendly, relaxed atmosphere with a strong work ethic. They are a growing company that wants to include all employees in the decisions it makes to enable this growth. They are keen to recruit the right staff who will stay and progress within the company. As an MSP Microsoft Partner, the successful 3rd line Support Engineer will be part of a team of 9 engineers (6 helpdesk, 3 projects/installs) with a manager. The position of an installation and 3rd line engineer covers the more complex area of design, configuration and support of Windows server environments and networks.
Daily duties of the 3rd Line Engineer will be liaising with clients as a technical lead, new support client site take overs, future planning of client IT systems including system design, deployment and on-going IT 3rd line support. A key role is to provide a technical back stop the helpdesk team for more complex issues that require a greater skill set.
The 3rd Line Engineer must show a diverse mind-set and hard-working ethic with exceptional verbal and written communication skills. You will be able to manage your own workload, have a genuine passion for I.T. and be an integral team player.
Benefits
· Company pension scheme
· Company laptop
· Mobile phone
· A company vehicle is provided with this role and is available for use commuting to and from work
· 25 days annual leave (excluding bank holidays)
· Free parking
· Continuous development


Key Duties of 3rd Line Engineer
· Become a technical lead for the client-base
· Take the lead on client projects from design, deployment and handover
· Provide Remote and On-site support for customers
· Provide a very high standard of professional customer service to customers
· Provide accurate and timely diagnosis and rectification of customer faults in a timely manner and within SLAs
· Manage own workload
· Work with partners and third party companies to resolve problems
· Problem solve and resourceful, utilising technical libraries
· Troubleshoot technical issues in a highly efficient way
· Resolve or escalate problems and service requests according to established procedures
· Raise, update and close calls on service desk call management system
· Be aware of polices in place and ensure a mature approach is followed
· Expand existing systems
· Plan and install solutions on-site and remotely

Essential Technical Experience required of 3rd Line Engineer
· Microsoft Windows (All versions) experience to a high level (Troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way)
· Active Directory to a high level (Security Groups, Administration/Deployment, LDAP, ADSI)
· Windows Server environment 2012/2016- Design and Deployment
· Hyper-V and VM-Ware virtualisation environments
· Office 365 experience (Administration/Deployment)
· Backups (various and ability to use different applications)
· Router maintenance (wireless configuration, install and setups)
· Server and system maintenance/RAID/Restores/Deployment
· Hardware maintenance/Planning and deployment
· PowerShell to a competent level (Backup/Azure/EMC)
· CISCO Experience (VLAN, Routing, Switching)
· Wireless Networking hardware and software
· VOIP administration/maintenance
· VPN administration and deployment
· TCP/IP and OSI
· DNS - administration of DNS internal and external
· Cloud-based admin (internal/external)
· Networking design/troubleshooting/installation

Essential Personal Experience
· A successful project management background
· Excellent verbal and written communication skills
· Able to follow procedures and mindful of attention to detail
· Able to make progress with minimal supervision
· Work consistently in a dynamic and sometimes high-pressured environment
· Problem solve and think on feet
· Manage own workload with minimal supervision
· Ability to approach problems with a dynamic thought process
· Experience working within a service desk environment
· Fluent English
· Willing to work outside of the normal office hours
· Clean driving licence
· Willing to travel to customer’s place of work
· Three years of experience in similar role


CONDITIONS
This role is service-desk based at Ashford, but will involve customer site visits.
Working Hours: 08:00 to 17:30 Monday, 08:30 to 17:30 Tuesday to Friday. One hour for lunch
You will also be part of the on-call engineers pool which will involve call-outs and support outside of the above office hours.

Apply for the role of 3rd Line Engineer today!


Advertiser: Agency

Reference: VR/02771R

Posted on: 2020-09-20 07:53:11

Send me Alert for jobs in: 

IT & Telecoms - Ashford, Kent

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

End User Computing Systems Engineer

  Canterbury Christ Church University

  £33,966 - £36,024 per annum

  Canterbury, Kent

Infrastructure Support Engineer

  Hays Specialist Recruitment

  £50000.0 - £55000.0 per annum + 50,000 - 55,000 per annum + bonus

  Brighton and Hove, Sussex

IT Project Manager

  Hays Specialist Recruitment Ltd

  Up to £50000.0 per annum + 50000

  Sevenoaks, Kent

BI Business Partner

  Goldhawk Associates Ltd

  £45000 to £50000 per annum

  Maidstone, Kent

Digital Services Programme Manager

  Hays Specialist Recruitment

  £70000.0 - £79000.0 per annum + £70 - £79K

  Brighton and Hove, Sussex

Software Asset Management Administrator

  New Appointments Group

  Up to £15.00 per hour

  Canterbury, Kent

3rd Line Support Engineer
  £30-35k + company van
  Ashford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


3rd Line Support Engineer
Ashford, Kent
£30-35k + company van
VR/02771R

Our client is a Managed Services Provider established for over 10 years and looking to double in size in the next 5 years. They are looking for an experienced 3rd Line Support Engineer to join their team of technical engineers. They have a very friendly, relaxed atmosphere with a strong work ethic. They are a growing company that wants to include all employees in the decisions it makes to enable this growth. They are keen to recruit the right staff who will stay and progress within the company. As an MSP Microsoft Partner, the successful 3rd line Support Engineer will be part of a team of 9 engineers (6 helpdesk, 3 projects/installs) with a manager. The position of an installation and 3rd line engineer covers the more complex area of design, configuration and support of Windows server environments and networks.
Daily duties of the 3rd Line Engineer will be liaising with clients as a technical lead, new support client site take overs, future planning of client IT systems including system design, deployment and on-going IT 3rd line support. A key role is to provide a technical back stop the helpdesk team for more complex issues that require a greater skill set.
The 3rd Line Engineer must show a diverse mind-set and hard-working ethic with exceptional verbal and written communication skills. You will be able to manage your own workload, have a genuine passion for I.T. and be an integral team player.
Benefits
· Company pension scheme
· Company laptop
· Mobile phone
· A company vehicle is provided with this role and is available for use commuting to and from work
· 25 days annual leave (excluding bank holidays)
· Free parking
· Continuous development


Key Duties of 3rd Line Engineer
· Become a technical lead for the client-base
· Take the lead on client projects from design, deployment and handover
· Provide Remote and On-site support for customers
· Provide a very high standard of professional customer service to customers
· Provide accurate and timely diagnosis and rectification of customer faults in a timely manner and within SLAs
· Manage own workload
· Work with partners and third party companies to resolve problems
· Problem solve and resourceful, utilising technical libraries
· Troubleshoot technical issues in a highly efficient way
· Resolve or escalate problems and service requests according to established procedures
· Raise, update and close calls on service desk call management system
· Be aware of polices in place and ensure a mature approach is followed
· Expand existing systems
· Plan and install solutions on-site and remotely

Essential Technical Experience required of 3rd Line Engineer
· Microsoft Windows (All versions) experience to a high level (Troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way)
· Active Directory to a high level (Security Groups, Administration/Deployment, LDAP, ADSI)
· Windows Server environment 2012/2016- Design and Deployment
· Hyper-V and VM-Ware virtualisation environments
· Office 365 experience (Administration/Deployment)
· Backups (various and ability to use different applications)
· Router maintenance (wireless configuration, install and setups)
· Server and system maintenance/RAID/Restores/Deployment
· Hardware maintenance/Planning and deployment
· PowerShell to a competent level (Backup/Azure/EMC)
· CISCO Experience (VLAN, Routing, Switching)
· Wireless Networking hardware and software
· VOIP administration/maintenance
· VPN administration and deployment
· TCP/IP and OSI
· DNS - administration of DNS internal and external
· Cloud-based admin (internal/external)
· Networking design/troubleshooting/installation

Essential Personal Experience
· A successful project management background
· Excellent verbal and written communication skills
· Able to follow procedures and mindful of attention to detail
· Able to make progress with minimal supervision
· Work consistently in a dynamic and sometimes high-pressured environment
· Problem solve and think on feet
· Manage own workload with minimal supervision
· Ability to approach problems with a dynamic thought process
· Experience working within a service desk environment
· Fluent English
· Willing to work outside of the normal office hours
· Clean driving licence
· Willing to travel to customer’s place of work
· Three years of experience in similar role


CONDITIONS
This role is service-desk based at Ashford, but will involve customer site visits.
Working Hours: 08:00 to 17:30 Monday, 08:30 to 17:30 Tuesday to Friday. One hour for lunch
You will also be part of the on-call engineers pool which will involve call-outs and support outside of the above office hours.

Apply for the role of 3rd Line Engineer today!


Advertiser: Agency

Reference: VR/02771R

Posted on: 2020-09-20 07:53:11

I want to receive the latest job alerts for:

IT & Telecoms jobs in Ashford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

End User Computing Systems Engineer

  Canterbury Christ Church University

  £33,966 - £36,024 per annum

  Canterbury, Kent

Infrastructure Support Engineer

  Hays Specialist Recruitment

  £50000.0 - £55000.0 per annum + 50,000 - 55,000 per annum + bonus

  Brighton and Hove, Sussex

IT Project Manager

  Hays Specialist Recruitment Ltd

  Up to £50000.0 per annum + 50000

  Sevenoaks, Kent

BI Business Partner

  Goldhawk Associates Ltd

  £45000 to £50000 per annum

  Maidstone, Kent

Digital Services Programme Manager

  Hays Specialist Recruitment

  £70000.0 - £79000.0 per annum + £70 - £79K

  Brighton and Hove, Sussex

Software Asset Management Administrator

  New Appointments Group

  Up to £15.00 per hour

  Canterbury, Kent

Not logged in into Jobsinsurrey.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD