Are you looking for a work from home opportunities as well as part-time evenings and weekends? Do you live locally to Tonbridge,Tunbridge Wells, Sevenoaks, Bromley or Orpington.
A brilliant opportunity has arisen with a to join an established, successful and growing organisation in the Insurance Industry with a focus on training, development and progression.
Within this role, you will gain a range of transferable skills as well as receive opportunities for career progression.
Flexible hours:
• The HEC team operates between the hours of 8am to 8pm
• A rotating rota which will have half the team on 8am to 4pm and the other half on 12 midday to 8pm
• As you are flexible, so are we - this role comes with extensive work from home opportunities/part-time opportunities
• You have the option to work some or all shifts 4pm – 10pm weekdays, and 8am until 8pm Weekends
Knowledgeable about the various types of home emergencies:
• You are not expected you to be a plumber an electrician or a locksmith but, amongst other areas of knowledge, you’ll know your internal pipes from external; you’ll know how to tell if a fuse has tripped in the fuse box and how to replace it with the correct fuse; and you’ll know the difference between a combi, heat only and a system boiler. In essence, you are very handy when it comes to fixing things around the home.
• You’ll also be very adept at imparting your knowledge over the phone to homeowners so that they can benefit from your advice to enable them to mitigate the problem as much as possible before the HEC contractor arrives.
Customer Service Focussed:
• You will be regularly answering First Notification of Loss calls from policy holders
• Effectively following FNOL scripts and internal processes to capture all new claims for operating perils within the department. (Some exclusions)
• Providing excellent call handling service to customers/stakeholders
• Expertly validating claims with application of indemnity with the use of internal systems
• Building policy-holder confidence by developing rapport and listening to each and every policy holder specifically
• Checking that the policy covers the claims
• Taking a methodical approach to each claim and working through the processes with each policy holder
• Managing a high-volume portfolio of fast paced claims through prioritising by individual circumstances from set-up to settlement
• Liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims
• Constantly seeking improvements in how we deliver excellent customer service
• To continuously demonstrate the company values and embody this through all work practices
• Ensuring that SLA’s and KPI’s are met and maintained consistently
• To undertake any individual or team task or activity reasonably requested
Working together:
• Input ideas to help improve the department and deliver excellent customer service.
• Undertake any individual or team tasks reasonably requested.
Skills required:
• Good spoken and written communication skills.
• Confident with MS Word, MS Excel.
• Confident telephone manner.
• Accuracy and attention to detail.
• Tact and assertiveness when dealing with customers who may be distressed or angry.
• Ability to understand and follow internal processes but ability to use common sense approach on claims.
• Ability to work well under pressure and meet deadlines
• PC literate with good administrative skills.
• Excellent organisation and time management skills.
• Ability to take on increased ownership and responsibility when necessary.
• Helpfulness and a passion for customer service.
• Drive and enthusiasm for meeting targets.
• Empathy and understanding.
• Confidence & a professional attitude
Salary £17,000 - £19,000 per annum, parking on site
Apply today for immediate consideration. - Call Laura on 01732 746604 or apply today.
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