The Scheme has a vacancy for a Housing Support Worker on the 9pm - 9am shift, who will be responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours.
The post holders principal responsibilities include responding to emergency calls from tenants and leaseholders, supporting individual tenants and leaseholders to sustain their tenancies/leases and ensuring the scheme is safe.
The ideal Housing Support Worker will demonstrate
o A caring and compassionate approach
o Patience and understanding of older people
o Evidence of competence to undertake the post
o Housing (or similar) experience in the voluntary, public or private sectors
o Strong commitment to non-discriminatory housing services and to providing excellence
o Willingness to undertake training
o Efficient and effective administrative skills
o Strong customer focus
o Honesty, trustworthiness, reliability and respectfulness.
o An understanding of Health and Safety
o Good IT skills, so they can facilitate and support improvements to services, good communications and useful Management Information
o Good communication and negotiation skills with different groups, e.g. staff, residents, local community
o Understanding of different values / cultures of residents and staff
o Team working skills
o Good timekeeping skills
The ideal Housing Support Worker will have the ability to:
o Play an active role in creating a good environment
o Prioritise their work
o Be aware of the support needed by others, consider how they can support them and encourage and support them
o Recognise and work to meet where possible the diverse and unique needs of each tenant
o Manage conflict
o Train for and take on additional responsibilities
o Listen carefully and attentively
o Respect the dignity and privacy of all those they come into contact with
o Apply their knowledge and training in the workplace
o Uphold the policies and procedures of The Organisation
Rapport Housing and Care offers Supported, Residential and Nursing Care to older people with physical frailty and Dementia across Kent.
We want everyone who meets us, no matter in what context, to experience our friendly, caring, compassionate philosophy, which runs through our whole organisation. We are a leading housing and social care provider in the south-east, flexible and responsive to the needs of people in later life.
o Compassion: behaving in a manner that treats people with respect and dignity, listening to what they say and responding;
o Openness: Offering high quality services that are adaptable, flexible and that meet the changing needs of service users in a manner that offers genuine choice;
o Integrity: acting at all times in an honest and straightforward way with all those with whom we come into contact;
o People focussed: reflecting the ethos inherent in the organisations philosophy.
Benefits of working for us include:
- We pay the Adult National Living Wage to all of our employees, regardless of their age
- 28 days paid holiday (pro-rota if part time)
- Comprehensive Induction and Training Packages Continual professional development
- Opportunities to apply for our Academy and National Diploma courses
- Stakeholder Pension Scheme Opportunities to progress.
Confirmation of all appointments is subject to proof of Eligibility to Work in the UK, satisfactory Enhanced DBS clearance, satisfactory references, satisfactory numeracy and literacy assessments and medical clearance.
If you have any questions about the role or about Rapport Housing and Care, please feel free to contact the Housing Officer on 07508 333321.
Otherwise and to apply, please click on the apply now button and complete the online form.