1St Line It Network Support Engineer

Due to expansion, our client is looking to recruit a 1st Line IT Network Support Engineer.

Staff are currently working remotely, and office based on a rota basis.

Company benefits include free lunch, sit/stand desks, Perkbox, Employee Assistance, Regular wellness events, 32 days holiday (including Bank Holidays)

About the Role

As a 1st Line IT Network Support Engineer you will perform duties that include;

• Helpdesk support and hardware maintenance, resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.

• Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.

• Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.

Skills required of the 1st Line IT Network Support Engineer

❖ Windows Server 2003-2019

❖ Windows Desktop XP-10

❖ Hosted Desktop and Cloud computing

❖ General user and email administration

❖ Office 365 tenant setup and administration

❖ Basic networking capabilities (DNS, DHCP, etc.)

Desirable Skills and Experience of the 1st Line IT Network Support Engineer

❖ VMWare/Hyper-V administration

❖ VoIP experience, preferably 3CX

❖ Apple products and support

❖ Group Policy administration

❖ Cabling experience

❖ Exposure to Ubiquiti / Cisco Wireless

❖ Previous MSP experience

❖ Recognised accreditations (MCPs, CompTIA, Apple)

Working hours are 42.5 per week 7:45-16:15 / 08:45-17:15

24hr out of hours service on a roster basis

32 days, rising to 38 days subject to terms after 3 years of continuous service (including 8 bank holidays)

Apply for the role of 1st Line IT Network Support Engineer today!