IT Helpdesk Support (1st or 2nd Line)
  £20000 - £25000 per annum
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Working for a busy organisation of 600 staff you will join an IT helpdesk team handling volume queries throughout the day. You will be based remotely with scheduled days in the office when required.

Duties will include:

* Taking telephone calls, video meetings and emails surrounding IT issues
* Logging tickets onto the management system
* Amending and completing tickets on the system once resolved
* Basic troubleshooting, identifying and resolving IT issues.
* Escalating more serious problems to other team members

This is a fast paced role with a high volume of work, you will therefore need to be proactive and motivated in your approach. You will need to work well as a team, leaning on each ether's strengths to support end users efficiently.

It is essential that you have previous experience in a 1st or 2nd line IT support role with excellent communication skills. You will also need previous experience of Office 365 and OneDrive.

This role will initially be on a temporary contract but with the aim of a permanent post after 3 months. Once permanent this post offers fantastic benefits and career progression.

Hours: 37 hours per week, Monday to Friday

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 954794

Posted on: 2020-10-29 13:35:57

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IT Helpdesk Support (1st or 2nd Line)
  £20000 - £25000 per annum
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Working for a busy organisation of 600 staff you will join an IT helpdesk team handling volume queries throughout the day. You will be based remotely with scheduled days in the office when required.

Duties will include:

* Taking telephone calls, video meetings and emails surrounding IT issues
* Logging tickets onto the management system
* Amending and completing tickets on the system once resolved
* Basic troubleshooting, identifying and resolving IT issues.
* Escalating more serious problems to other team members

This is a fast paced role with a high volume of work, you will therefore need to be proactive and motivated in your approach. You will need to work well as a team, leaning on each ether's strengths to support end users efficiently.

It is essential that you have previous experience in a 1st or 2nd line IT support role with excellent communication skills. You will also need previous experience of Office 365 and OneDrive.

This role will initially be on a temporary contract but with the aim of a permanent post after 3 months. Once permanent this post offers fantastic benefits and career progression.

Hours: 37 hours per week, Monday to Friday

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 954794

Posted on: 2020-10-29 13:35:57

I want to receive the latest job alerts for:

IT & Telecoms jobs in Kings Hill, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Recruitment Solutions South East Ltd

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