This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Working for a busy organisation of 600 staff you will join an IT helpdesk team handling volume queries throughout the day. You will be based remotely with scheduled days in the office when required.
Duties will include:
* Taking telephone calls, video meetings and emails surrounding IT issues
* Logging tickets onto the management system
* Amending and completing tickets on the system once resolved
* Basic troubleshooting, identifying and resolving IT issues.
* Escalating more serious problems to other team members
This is a fast paced role with a high volume of work, you will therefore need to be proactive and motivated in your approach. You will need to work well as a team, leaning on each ether's strengths to support end users efficiently.
It is essential that you have previous experience in a 1st or 2nd line IT support role with excellent communication skills. You will also need previous experience of Office 365 and OneDrive.
This role will initially be on a temporary contract but with the aim of a permanent post after 3 months. Once permanent this post offers fantastic benefits and career progression.
Hours: 37 hours per week, Monday to Friday
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Advertiser: Agency
Reference: 954794
Posted on: 2020-10-29 13:35:57
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IT & Telecoms - Kings Hill, Kent
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Working for a busy organisation of 600 staff you will join an IT helpdesk team handling volume queries throughout the day. You will be based remotely with scheduled days in the office when required.
Duties will include:
* Taking telephone calls, video meetings and emails surrounding IT issues
* Logging tickets onto the management system
* Amending and completing tickets on the system once resolved
* Basic troubleshooting, identifying and resolving IT issues.
* Escalating more serious problems to other team members
This is a fast paced role with a high volume of work, you will therefore need to be proactive and motivated in your approach. You will need to work well as a team, leaning on each ether's strengths to support end users efficiently.
It is essential that you have previous experience in a 1st or 2nd line IT support role with excellent communication skills. You will also need previous experience of Office 365 and OneDrive.
This role will initially be on a temporary contract but with the aim of a permanent post after 3 months. Once permanent this post offers fantastic benefits and career progression.
Hours: 37 hours per week, Monday to Friday
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Advertiser: Agency
Reference: 954794
Posted on: 2020-10-29 13:35:57
I want to receive the latest job alerts for:
IT & Telecoms jobs in Kings Hill, Kent
Hays Specialist Recruitment
Up to £30000.0 per annum + £30,000
Hays Specialist Recruitment Ltd
£700.0 - £800.0 per day + £700 - £800
Mobile Apps Developer (Native iOS & Android)
Hays Specialist Recruitment Ltd
£70000 - £120000 per annum + £70-120k + 25% Bonus + 10% Pension
Digital Solutions Engineer (Applications)
Canterbury Christ Church University
£42,254 – £44,746 per annum
Head of Network Automation Development
Hays Specialist Recruitment Ltd
£700.0 - £795.0 per day + £700-£795 per day inside IR35