This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Helpdesk and Switchboard Operator
Canterbury
£9.30 - £10.30 Per hour depending on shift
Our client, a hospital based in Canterbury, are looking for a Helpdesk and Switchboard Operator to work on a temporary- ongoing basis.
We are looking for someone to provide a helpful and professional service in order to maintain a safe hospital environment. The post holder will be required to receive, direct, and inform callers projecting a professional, polite image at all times.
This post offers 37.5 hours per week across seven days and will include a mix of days, nights, and weekends, so flexibility is required.
Duties & Responsibilities
* Provide an effective and polite Service Centre experience
* Call handling - answering enquiries, forwarding traffic to requested locations
* Responsible for paging systems, emergency, and alarm calls, ensuring agreed policies and protocols are carried out and complied with
* Issue pagers to staff
* Update telephone record in the event of a breakdown of the system operate contingency plans
* Follow agreed procedure to activate Service Centre job processes
* Follow agreed policies regarding Major Incidents, Fire alarms, etcâ¦
* Liaise with other departments over Service Centre queries
* Arrange taxi booking through non-patient transport
* Maintain the Car Parking Intercom system out of hours and reporting any system failures.
* Dispatch jobs departmentally to relevant services from incoming calls to the Helpdesk Service Centre
* Undertake other ad hoc duties & performance reporting as prescribed by Team Leaders / Line Manager / General Manager and within scope of skill and capability
Personal Specification
* Able to deal with emergency and other high-pressured situation in a calm and rationale manner - essential
* Microsoft Office experience; excel and outlook - essential
* Medical terminology - desirable
* Using Switchboard and Helpdesk communication and recording systems - desirable
* Previous Switchboard and/or Helpdesk call handling experience - desirable
About Morgan Jones:
Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.
Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Twitter or LinkedIn.
Advertiser: Agency
Reference: mjt1355
Posted on: 2021-03-11 15:17:18
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Helpdesk and Switchboard Operator
Canterbury
£9.30 - £10.30 Per hour depending on shift
Our client, a hospital based in Canterbury, are looking for a Helpdesk and Switchboard Operator to work on a temporary- ongoing basis.
We are looking for someone to provide a helpful and professional service in order to maintain a safe hospital environment. The post holder will be required to receive, direct, and inform callers projecting a professional, polite image at all times.
This post offers 37.5 hours per week across seven days and will include a mix of days, nights, and weekends, so flexibility is required.
Duties & Responsibilities
* Provide an effective and polite Service Centre experience
* Call handling - answering enquiries, forwarding traffic to requested locations
* Responsible for paging systems, emergency, and alarm calls, ensuring agreed policies and protocols are carried out and complied with
* Issue pagers to staff
* Update telephone record in the event of a breakdown of the system operate contingency plans
* Follow agreed procedure to activate Service Centre job processes
* Follow agreed policies regarding Major Incidents, Fire alarms, etcâ¦
* Liaise with other departments over Service Centre queries
* Arrange taxi booking through non-patient transport
* Maintain the Car Parking Intercom system out of hours and reporting any system failures.
* Dispatch jobs departmentally to relevant services from incoming calls to the Helpdesk Service Centre
* Undertake other ad hoc duties & performance reporting as prescribed by Team Leaders / Line Manager / General Manager and within scope of skill and capability
Personal Specification
* Able to deal with emergency and other high-pressured situation in a calm and rationale manner - essential
* Microsoft Office experience; excel and outlook - essential
* Medical terminology - desirable
* Using Switchboard and Helpdesk communication and recording systems - desirable
* Previous Switchboard and/or Helpdesk call handling experience - desirable
About Morgan Jones:
Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.
Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Twitter or LinkedIn.
Advertiser: Agency
Reference: mjt1355
Posted on: 2021-03-11 15:17:18
I want to receive the latest job alerts for:
Call Centre jobs in Canterbury, Kent
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
Hays Home Counties
£65000.0 - £80000.0 per annum + £65,000 - £80,000 plus bonus
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