Customer Service Officer (Financial Services)

Working for an expanding business in Kings Hill you will join a customer service team that verifies charities for donations. The business you will be applying to are a charity, a bank and champion for better giving, and for over 90 years have been helping donors, companies and charities make a bigger impact. They exist to make giving go further, so they can transform more lives and communities around the world. This makes this opportunity extremely rewarding for the successful person and a passion for the charitable sector is a must!

Sitting within a vibrant Customer Services department, you will help make giving count by verifying charitable organisations for donations nominated by individual donors, high net worth and corporate clients.

You will require strong verbal, written communication and analytical skills so that you are equipped to handle a range of customer queries and complaints while ensuring the business and its donors are kept safe from regulatory action. You will also have a good working knowledge of anti money laundering, charitable purpose and the significance of GDPR.

Demonstrable customer service experience is a must and its expected that you are comfortable to use the phone while proactively reaching out to charities and providing assistance as required.

To succeed within the Charity Verification team, you will need to possess a high standard of organisation and prioritisation skills so that you can manage your individual workload effectively.

Last but not least, you'll recognise the value of teamwork and how working collaboratively with your colleagues

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.