Extra Care Scheme Manager, Fix Term for 6 Months, Sevenoaks, 37 hours

Your new role

Purpose of job - Deliver a vibrant and successful extra care scheme ensuring tenants receive a positive customer experience at all times.

Responsibilities

* Effectively manage all aspects of housing related services to provide a high quality housing management service to tenants.

* Monitor and action low level rent arrears cases in accordance with Housing policies and procedures.

* Line manage and develop the extra care scheme assistant ensuring objectives are met and performance maintained to a high standard.

* Take ownership of the scheme Key Performance Indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.

* Build positive working relationships with the care providers, cleaning, catering and facilities management contractors to ensure tenants receive a seamless service.

* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.

* Implement any required health and Safety and fire checks for the scheme.

* Deliver an excellent level of service to customers ensuring that their needs are met.

* Ensure safeguarding concerns are dealt with.

* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.

* Act in accordance with West Kent's commitment to equality and diversity by treating everyone with respect.

* Undertake any additional duties that may be required to meet the varying demands of West Kent and deliver a great service to our customers.

What you'll need to succeed

Knowledge, skills and experience


* Desire to work in extra care with a good understanding and knowledge of the issues facing the older people's housing sector.

* Experience of delivering excellent customer services.

* Able to use Microsoft office packages. Confident using new or bespoke ICT systems and databases.

* Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.

* Demonstrate ability to analyse and prioritise workload and be able to work under pressure.

* Ability to build relationships and gain trust while maintaining professional boundaries.

* Ability to make confident decisions in any situation using sound judgement.

* Take practical, solution focused approach to solving issues in a timely manner.

* Highly motivated, resilient and able to work on own initiative.

* Experience of working towards team goals and key performance indicators.

* Commitment to applying equality and diversity to customer service.

* Experience and understanding of the ways to work collaboratively with different partners and stakeholders to achieve joined up solutions.

* Appropriate level of fitness to be able to respond to emergency situations and key aspects of the role.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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