I.T. Support Technician

My client are looking for an additional junior I.T. support technician to join their team of 5 at their garden office in West Kent. They are a pro active and professional IT Support business, who work with predominantly small to medium sized businesses in West Kent.

This a really great opportunity to work with a friendly and flexible company.

This role is predominantly office/ home based, however there will be some client facing work when Covid allows.

The role:

Working closely with service plan clients , building knowledge about their business and systems

Implement new systems and upgrade of existing systems

Resolve IT system issues and problems

Record accurately work performed

Document work processes and update knowledgebase

Provide helpdesk support to clients

Ideal Person:

Knowledge of Windows operating systems, both pc and servers

Knowledge of computer hardware, software, security and networking

An IT qualification such as A+ or MCSE

English and Maths GCSE grade C or above

Bonus: Mac OSX knowledge and mobile technology

Demonstrate practical knowledge and problem-solving strategies

Strong communication skills; ability to communicate with customers who have little IT knowledge

Interest in technology: keep abreast of new developments in software and hardware

Able to travel; support requires work to be undertaken at client sites, via remote tools and in the workshop

Good interpersonal skills face to face and over the telephone

Ability to work without close supervision in accordance with company guidelines

Team player, supporting members of staff and working co-operatively.

Adaptable; willing to get involved in other areas of the company such as marketing

Ability to work on his/her own initiative

Professional appearance

Good attention to detail

Excellent time and task management

Driving licence and use of own car.

Annual basic salary circa 20k plus parking and career progression.