Yardi Software Support Analyst

Yardi Software Support Analyst

Nationwide - home based

£18-30k

VR/02892J

Our well-established client provides specialist software system support, implementation, development and consultancy services. We are seeking a Software Support Analyst with experience supporting the Yardi property, asset, facility and financial management platform.

The main duties of the role will be:

· To handle helpdesk calls supporting specialist software

· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs

· Ensure that all actions are recorded in the Helpdesk system

· Investigate the work and resolve all software issues in accordance with SLAs

· Provide users with timely updates regarding their call

· Advise the user on appropriate action and record all case actions

· Identify and escalate any calls to ensure SLAs are met

Skills Required

Excellent communication and listening skills.

Well organised with excellent self-planning skills.

The ability to work both independently (self-motivated) and also a team player.

A desire to work in a busy and dynamic environment.

A keen interest in problem-solving.