This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Yardi Software Support Analyst
Nationwide - home based
£18-30k
VR/02892J
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are seeking a Software Support Analyst with experience supporting the Yardi property, asset, facility and financial management platform.
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met
Skills Required
Excellent communication and listening skills.
Well organised with excellent self-planning skills.
The ability to work both independently (self-motivated) and also a team player.
A desire to work in a busy and dynamic environment.
A keen interest in problem-solving.
Advertiser: Agency
Reference: VR/02892J
Posted on: 2022-06-30 14:12:39
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Yardi Software Support Analyst
Nationwide - home based
£18-30k
VR/02892J
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are seeking a Software Support Analyst with experience supporting the Yardi property, asset, facility and financial management platform.
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met
Skills Required
Excellent communication and listening skills.
Well organised with excellent self-planning skills.
The ability to work both independently (self-motivated) and also a team player.
A desire to work in a busy and dynamic environment.
A keen interest in problem-solving.
Advertiser: Agency
Reference: VR/02892J
Posted on: 2022-06-30 14:12:39
I want to receive the latest job alerts for:
IT & Telecoms jobs in Kent
Web Customer Support & Product Specialist | £28k
Office Angels (Ashford)
£ 26000 - £ 28000 / Year
Applications Support Analyst / Platform Support Analyst
Pearson Whiffin
£35,000 - £40,000
People Services Team Manager (Data and Systems)
Canterbury Christ Church University
£35,608 to £37,694 per annum