Data Support Assistant
up to £19k
Our client is a market leading business renowned for delivering high-quality, innovative IT reporting solutions and consultancy to clients within the UK and mainland Europe. Due to continued expansion, they are now seeking to employ a Support Assistant to further strengthen their existing team. The successful candidate will be used to working in small teams, able to multi-task, be a self-starter. As a Support Assistant they will have strong communication and interpersonal skills. In order to be successful in this role we are looking for someone who has the confidence and willingness to learn new skills, has a passion for talking to customers and the ability to take on new challenges with a positive 'can do' attitude.
Reporting to the Client Support Manager, this role encompasses two main areas of responsibility:
1. Acting as a frontline support to clients relating to website and data queries, including answering telephone and email queries.
2. Administrative support to the field-based team.
Managing support inbox
Dealing with customer support queries by email and telephone
Account creation and password resets
Supporting company software requirements
Inputting and manipulating data on spreadsheets
Validation of data
Administration of training sessions and workshops, meetings, etc.
Ensuring a high-level of customer service at all times
Representing the brand to a high standard
Working in a fast-paced environment
Checking data submissions daily and chasing missing data
Previous experience within a similar role - either telephony based or face to face customer service would be helpful
Strong communication skills with excellent telephone manner
Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues
Flexibility in response to changing priorities and needs and able to demonstrate a 'can do' and positive attitude
Willingness to acquire new competencies and accept new challenges
Able to analyse and solve problems and determine and recommend appropriate courses of action
Have a good understanding and experience of working with IT Systems such as MS Office. Prior experience of working with spreadsheets, data manipulation and inputting of data would be helpful
Ability to pick up training quickly
Self-motivated having worked in a busy environment where multi-tasking is essential
Organised and experienced in organization of meetings/training sessions
Candidates should be PC literate - Microsoft Office products to an intermediate level with advanced Excel skills being useful. Any business or customer support qualifications would be helpful.
Self-motivated, able to work on own initiative
Able to work in a team and alone
Able to think around and resolve problems with minimal support