This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
AGE UK Hythe and Lyminge and Age UK Ashford
JOB DESCRIPTION
JOB TITLE: Service Manager
JOB LOCATION SHARED
Age UK Hythe, Sanford House, Stade street, Hythe Kent CT21 6BD
Age UK Lyminge, Everest Court, Station Road, Lyminge, CT18 8HQ
Age UK Ashford, farrow Court, Station Road, Ashford, TN23 5RF
RESPONSIBLE TO: Chief Officer
RESPONSIBLE FOR: All Organisation staff and volunteers
HOURS OF WORK: Monday –Friday8.45 – 4pm (36.25 per week)
Weekends Where Necessary
1. MAIN PURPOSE OF JOB:
To take responsibility for the overall management and efficient running of Age UK
Hythe and Lyminge and Age UK Ashford social opportunity centres and services that are both centre and community based, working alongside existing staff there will be an added need to recruit, develop and support volunteers who will be essential to the organisations success.
To work alongside the Chief officer to research potential funding opportunities, and gather the relevant information to build a successful maximising income for current services, as well as new opportunities to expand or develop new services/activities.
To work alongside the Chief Officer and fundraising sub committees to maximise income through fundraising events.
To supervise, support and motivate staff and volunteers in order to achieve the
aims and objectives of Age UK Hythe and Lyminge/ Age UK Ashford and to be part of a dynamic team working to provide flexible and reliable services to older people living in Hythe, Lyminge, Ashford and surrounding areas.
To oversee the running of a community cafe in each centre providing a welcoming and comforting space for local people,offering a high standard of customer service whilst encouraging staff and volunteers to take responsibility in running the Café..
To develop activities for visitors to the centres, that promote wellbeing and independence in later life.
To ensure that services offered in the Hythe, Lyminge, and Ashford locality are actively and effectively promoted across the district and that a marketing activity plan is current, reviewed and To work with the Chief Officer to build and maintain strong relations within the community taking new opportunities to create long lasting working partnerships. Campaign on behalf of older people adhering to Age UK guidelines, using digital platforms and paper based materials promoting later life.
Main Duties and Responsibilities:
2.0 Management
2.1 To promote and value diversity and equality of opportunity ensuring that individuals are treated fairly and respected for their contribution in terms of experience, knowledge and skills.
2.2 Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.
2.3 Ensure all appropriate standards of security are met.
2.4 To ensure an excellent standard of customer service is provided at all times. To
recognise the needs of the customer and deal with customers in particular
difficulties or who may have cause for complaint.
2.5 Ensure that all services are adequately staffed at all times, using breathe HR to monitor holiday and staff attendance.
2.6 Develop team structures which support objectives and business needs, delegating to team members promoting an organisational structure across the organisation, including supervision and appraisal.
2.7 Lead, coach, challenge and develop the team to deliver exemplary standards in all aspect of work and meet any targets. Identifying and rectifying where this has not been the case.
2.8 To increase volunteer numbers in line with agreed targets and support volunteer
training and their on-going management.
2.9 To ensure all administrative tasks including the use of Jobber, recording of statistics, care/support plans, Risk Assessments, banking and cash handling processes are completed accurately, safely and within the required timescales.
2.10 To work towards consistent protocols across all sites.
2.11 To ensure that all equipment including vehicles are maintained and meet the legal requirements.
2.12 To ensure that suppliers are reviewed regularly and reduce costs where possible.
3.0 Café/Meals
3.1 To ensure all Health and Safety and Food Hygiene management procedures are in place and adhered to.
3.2 To oversee the provision of training in all aspects of food preparation, cooking and serving.
3.3 To ensure appropriate standards of hygiene are maintained to all aspects of food
storage, preparation, cooking, deliveries and hazard risk assessments. To take
responsibility for the cleanliness of such equipment, fittings and fixtures and ensure
the cleaning rota is adhered to.
3.4 To work closely with the head cook to establish a variety of menus within budgetary restraints and order from relevant suppliers.
3.5 To review suppliers on a regular basis to ensure quality of produce and value for money.
4.0 Social Activities
4.1 To develop, offer and maintain a range of social activities to take place within each centre an community venues.
4.2 To develop and facilitate service user involvement through communication between service users, local community groups, volunteers and other stakeholders.
5.0 Stalls/Convenience shops
5.1 To ensure donated items are stored safely.
5.2 To manage, supervise and support volunteers to maintain a good rotation of donated items for resale.
5.3 To ensure goods are displayed in an attractive and presentable manner.
5.4 To generate modest stock donations to meet specific requirements, acknowledge
receipt and arrange collection and delivery where necessary.
5.5 To set pricing guides across all centres for consistency.
6 Finance
6.1 To undertake the recording of activities, income and banking strictly adhering to
security procedures and share responsibility for the accurate reconciliation and
maintenance of financial records, ensuring Age UK Hythe and Lyminge’s and Age UK Ashfords financial procedures are followed.
6.2 To ensure that clients/customers are invoiced correctly and on time using Jobber and Xero.
6.3 To ensure that all banking cards are used appropriately, and expenditure is recorded.
6.4 to ensure that all accounting documents are forwarded to the accountants in a timely manner.
7 Marketing
7.1 To create standardised marketing material that is compliant with the Age UK Brand for digital platforms and paper literature.
7.2 Promote the local work of Age UK Hythe and Lyminge and Age UK Ashford in a positive manner.
7.3 Ensure the correct permissions are obtained before pictures are publicly displayed.
8 Additional responsibilities
8.1 To ensure there is an appropriate key holder that is responsible for opening and closing the premises
8.2 Maintain good relations with the public, local businesses, councils, neighbouring retailers, services users, staff and volunteers.
8.3 Ensure that Age UK Hythe and Lyminge / Age UK Ashford’s administrative and financial procedures are followed including banking, weekly statistics, petty cash account, staff, client and volunteer records.
8.4 Ensure the security of stock and cash on the premises and report any shortfalls to the Chief Officer.
8.5 Maintain absolute confidentiality with regard to all company information.
8.6 Undertake any appropriate duties required to achieve performance targets and
realise the full potential of the organisation.
8.7 To review existing practices and implement improvements to ensure effective systems are in place, followed and regularly evaluated.
8.8 To undertake such training as necessary for the fulfilment of the role and in order to develop an understanding of the aims and objectives of the organisation as a whole.
8.9 To ensure compliance with all relevant service standards, policies and procedures of Age UK Hythe and Lyminge and Age UK Ashford and to work within the ISO9001 and Age UK partner framework.
8.10 To attend supervision, relevant training courses, meetings and conferences as required by the Chief Officer.
8.11 To work flexibly, if necessary to meet service requirements including occasional weekends.
8.12 To support the organising of promotional,, fundraising and other income generating events as deemed appropriate by the Chief Officer.
8.13 To work within national and local Safeguarding protocols to ensure the safety of our service users.
8.14 Such other appropriate duties as may be reasonably required by the organisation from time to time in the context of this job description.
8.15 To provide emergency support out of hours should it be required.
PERSON SPECIFICATION – Services Manager
The following requirements will be assessed from a combination of information provided from the application form, panel interview process and references:
Education and Qualifications
Essential
Access to your own Vehicle
Management, Customer Service, Catering, IT experience
Desirable
Relevant Professional Qualification
Skills, Knowledge and Experience
Essential
A knowledge and understanding of the needs of older people and their carers
Knowledge and ability to use a range of IT equipment.
Direct experience of staff management including recruitment and performance management processes
Ability to build and maintain an effective team, recognise potential and manage performance
Excellent written, verbal and interpersonal communication skills
Excellent organisation skills and the ability to maintain accurate and concise records
Experience of providing excellent customer service and customer satisfaction with experience of complaint handling
Experience of accurate monitoring and evaluation of services and ability to reflect on own practice
Experience and good working knowledge of common Microsoft Office packages including Word, Excel and Databases
Experience of undertaking risk assessment.
Desirable
Knowledge and experience with CMS, Google Suite, Mailchimp, and cloud based system management programmes.
Experience with Adobe creative cloud.
Awareness of issues relating to recruiting and retention of volunteers
Ability to recognise and capitalise on opportunities to generate income
Competence in reading and interpreting financial statistics, budgets, reports and complex data
Personal Attributes / Qualities
Essential
Ability to work in a professional manner at all times and represent the organisation in a positive manner
Ability to evaluate and reflect on own and others practice and contribute towards continuous service improvement
Ability to adopt a solution focused approach to resolve day to day operational challenges
Ability to plan and think creatively and work on own initiative
Ability to listen sensitively and empathise with older people and their carers and the ability to respond to their needs and that of the wider community
Willingness to occasionally travel within the service area
Ability to work in a non-discriminatory way and demonstrate a commitment to equal opportunities
To undertake all work tasks in a flexible way in order to meet the needs of the service
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
Bike to work scheme
Store discounts
Wellness programmes
Schedule:
Day shift
COVID-19 considerations:
Routine PCR testing
Work remotely:
No
COVID-19 precaution(s):
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Sanitisation, disinfection or cleaning procedures in place
Advertiser: Direct Employer
Reference:
Posted on: 2021-05-20 10:46:05
Send me Alert for jobs in:
Management - Care & Social Care - Charity - Hythe, Kent
Email Address
Canterbury Christ Church University
£44,263 - £54,395 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
AGE UK Hythe and Lyminge and Age UK Ashford
JOB DESCRIPTION
JOB TITLE: Service Manager
JOB LOCATION SHARED
Age UK Hythe, Sanford House, Stade street, Hythe Kent CT21 6BD
Age UK Lyminge, Everest Court, Station Road, Lyminge, CT18 8HQ
Age UK Ashford, farrow Court, Station Road, Ashford, TN23 5RF
RESPONSIBLE TO: Chief Officer
RESPONSIBLE FOR: All Organisation staff and volunteers
HOURS OF WORK: Monday –Friday8.45 – 4pm (36.25 per week)
Weekends Where Necessary
1. MAIN PURPOSE OF JOB:
To take responsibility for the overall management and efficient running of Age UK
Hythe and Lyminge and Age UK Ashford social opportunity centres and services that are both centre and community based, working alongside existing staff there will be an added need to recruit, develop and support volunteers who will be essential to the organisations success.
To work alongside the Chief officer to research potential funding opportunities, and gather the relevant information to build a successful maximising income for current services, as well as new opportunities to expand or develop new services/activities.
To work alongside the Chief Officer and fundraising sub committees to maximise income through fundraising events.
To supervise, support and motivate staff and volunteers in order to achieve the
aims and objectives of Age UK Hythe and Lyminge/ Age UK Ashford and to be part of a dynamic team working to provide flexible and reliable services to older people living in Hythe, Lyminge, Ashford and surrounding areas.
To oversee the running of a community cafe in each centre providing a welcoming and comforting space for local people,offering a high standard of customer service whilst encouraging staff and volunteers to take responsibility in running the Café..
To develop activities for visitors to the centres, that promote wellbeing and independence in later life.
To ensure that services offered in the Hythe, Lyminge, and Ashford locality are actively and effectively promoted across the district and that a marketing activity plan is current, reviewed and To work with the Chief Officer to build and maintain strong relations within the community taking new opportunities to create long lasting working partnerships. Campaign on behalf of older people adhering to Age UK guidelines, using digital platforms and paper based materials promoting later life.
Main Duties and Responsibilities:
2.0 Management
2.1 To promote and value diversity and equality of opportunity ensuring that individuals are treated fairly and respected for their contribution in terms of experience, knowledge and skills.
2.2 Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.
2.3 Ensure all appropriate standards of security are met.
2.4 To ensure an excellent standard of customer service is provided at all times. To
recognise the needs of the customer and deal with customers in particular
difficulties or who may have cause for complaint.
2.5 Ensure that all services are adequately staffed at all times, using breathe HR to monitor holiday and staff attendance.
2.6 Develop team structures which support objectives and business needs, delegating to team members promoting an organisational structure across the organisation, including supervision and appraisal.
2.7 Lead, coach, challenge and develop the team to deliver exemplary standards in all aspect of work and meet any targets. Identifying and rectifying where this has not been the case.
2.8 To increase volunteer numbers in line with agreed targets and support volunteer
training and their on-going management.
2.9 To ensure all administrative tasks including the use of Jobber, recording of statistics, care/support plans, Risk Assessments, banking and cash handling processes are completed accurately, safely and within the required timescales.
2.10 To work towards consistent protocols across all sites.
2.11 To ensure that all equipment including vehicles are maintained and meet the legal requirements.
2.12 To ensure that suppliers are reviewed regularly and reduce costs where possible.
3.0 Café/Meals
3.1 To ensure all Health and Safety and Food Hygiene management procedures are in place and adhered to.
3.2 To oversee the provision of training in all aspects of food preparation, cooking and serving.
3.3 To ensure appropriate standards of hygiene are maintained to all aspects of food
storage, preparation, cooking, deliveries and hazard risk assessments. To take
responsibility for the cleanliness of such equipment, fittings and fixtures and ensure
the cleaning rota is adhered to.
3.4 To work closely with the head cook to establish a variety of menus within budgetary restraints and order from relevant suppliers.
3.5 To review suppliers on a regular basis to ensure quality of produce and value for money.
4.0 Social Activities
4.1 To develop, offer and maintain a range of social activities to take place within each centre an community venues.
4.2 To develop and facilitate service user involvement through communication between service users, local community groups, volunteers and other stakeholders.
5.0 Stalls/Convenience shops
5.1 To ensure donated items are stored safely.
5.2 To manage, supervise and support volunteers to maintain a good rotation of donated items for resale.
5.3 To ensure goods are displayed in an attractive and presentable manner.
5.4 To generate modest stock donations to meet specific requirements, acknowledge
receipt and arrange collection and delivery where necessary.
5.5 To set pricing guides across all centres for consistency.
6 Finance
6.1 To undertake the recording of activities, income and banking strictly adhering to
security procedures and share responsibility for the accurate reconciliation and
maintenance of financial records, ensuring Age UK Hythe and Lyminge’s and Age UK Ashfords financial procedures are followed.
6.2 To ensure that clients/customers are invoiced correctly and on time using Jobber and Xero.
6.3 To ensure that all banking cards are used appropriately, and expenditure is recorded.
6.4 to ensure that all accounting documents are forwarded to the accountants in a timely manner.
7 Marketing
7.1 To create standardised marketing material that is compliant with the Age UK Brand for digital platforms and paper literature.
7.2 Promote the local work of Age UK Hythe and Lyminge and Age UK Ashford in a positive manner.
7.3 Ensure the correct permissions are obtained before pictures are publicly displayed.
8 Additional responsibilities
8.1 To ensure there is an appropriate key holder that is responsible for opening and closing the premises
8.2 Maintain good relations with the public, local businesses, councils, neighbouring retailers, services users, staff and volunteers.
8.3 Ensure that Age UK Hythe and Lyminge / Age UK Ashford’s administrative and financial procedures are followed including banking, weekly statistics, petty cash account, staff, client and volunteer records.
8.4 Ensure the security of stock and cash on the premises and report any shortfalls to the Chief Officer.
8.5 Maintain absolute confidentiality with regard to all company information.
8.6 Undertake any appropriate duties required to achieve performance targets and
realise the full potential of the organisation.
8.7 To review existing practices and implement improvements to ensure effective systems are in place, followed and regularly evaluated.
8.8 To undertake such training as necessary for the fulfilment of the role and in order to develop an understanding of the aims and objectives of the organisation as a whole.
8.9 To ensure compliance with all relevant service standards, policies and procedures of Age UK Hythe and Lyminge and Age UK Ashford and to work within the ISO9001 and Age UK partner framework.
8.10 To attend supervision, relevant training courses, meetings and conferences as required by the Chief Officer.
8.11 To work flexibly, if necessary to meet service requirements including occasional weekends.
8.12 To support the organising of promotional,, fundraising and other income generating events as deemed appropriate by the Chief Officer.
8.13 To work within national and local Safeguarding protocols to ensure the safety of our service users.
8.14 Such other appropriate duties as may be reasonably required by the organisation from time to time in the context of this job description.
8.15 To provide emergency support out of hours should it be required.
PERSON SPECIFICATION – Services Manager
The following requirements will be assessed from a combination of information provided from the application form, panel interview process and references:
Education and Qualifications
Essential
Access to your own Vehicle
Management, Customer Service, Catering, IT experience
Desirable
Relevant Professional Qualification
Skills, Knowledge and Experience
Essential
A knowledge and understanding of the needs of older people and their carers
Knowledge and ability to use a range of IT equipment.
Direct experience of staff management including recruitment and performance management processes
Ability to build and maintain an effective team, recognise potential and manage performance
Excellent written, verbal and interpersonal communication skills
Excellent organisation skills and the ability to maintain accurate and concise records
Experience of providing excellent customer service and customer satisfaction with experience of complaint handling
Experience of accurate monitoring and evaluation of services and ability to reflect on own practice
Experience and good working knowledge of common Microsoft Office packages including Word, Excel and Databases
Experience of undertaking risk assessment.
Desirable
Knowledge and experience with CMS, Google Suite, Mailchimp, and cloud based system management programmes.
Experience with Adobe creative cloud.
Awareness of issues relating to recruiting and retention of volunteers
Ability to recognise and capitalise on opportunities to generate income
Competence in reading and interpreting financial statistics, budgets, reports and complex data
Personal Attributes / Qualities
Essential
Ability to work in a professional manner at all times and represent the organisation in a positive manner
Ability to evaluate and reflect on own and others practice and contribute towards continuous service improvement
Ability to adopt a solution focused approach to resolve day to day operational challenges
Ability to plan and think creatively and work on own initiative
Ability to listen sensitively and empathise with older people and their carers and the ability to respond to their needs and that of the wider community
Willingness to occasionally travel within the service area
Ability to work in a non-discriminatory way and demonstrate a commitment to equal opportunities
To undertake all work tasks in a flexible way in order to meet the needs of the service
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
Bike to work scheme
Store discounts
Wellness programmes
Schedule:
Day shift
COVID-19 considerations:
Routine PCR testing
Work remotely:
No
COVID-19 precaution(s):
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Sanitisation, disinfection or cleaning procedures in place
Advertiser: Direct Employer
Reference:
Posted on: 2021-05-20 10:46:05
I want to receive the latest job alerts for:
Management and Care & Social Care and Charity jobs in Hythe, Kent
Canterbury Christ Church University
£44,263 - £54,395 per annum