Agresso Senior Support Analyst
Location: Maidstone
Salary: £45k - £50k
VR/02811R

The intention is that long-term this will be a role based in the Maidstone office. However, initially this will be a remote work from home role and, as time progresses, and the Covid situation eases we would be looking for you to be able to come increasingly to the offices in Maidstone for collaboration with the Team. Therefore, it would be sensible for you to live no more than 40 minutes commute from Maidstone.
The offices based just outside of Maidstone are a fabulous working environment and benefit from free onsite parking

We are looking for a Senior Support Analyst with experience of Unit4 Business World - Agresso. You will be joining an internal support team of this global advertising company. The team provides support and training for Unit4/Agresso and other related systems and processes. This will include working with clients (mainly remotely) to understand and resolve issues relating to U4BW and other integrated systems that fall under the remit of the team.

The ideal candidate:

• Experience with using and supporting Agresso / Unit4BW to an advanced level
• Someone who can provide excellent customer service to clients
• An ability to quickly understand and troubleshoot an issue
• Excellent clear communication skills and able to format responses to what can be technical issues in an easily understandable way
• An understanding of the life cycle of a project
• An understanding of integrations and integration methods and processes
• An understanding of financial and accounting processes
• SQL experience would be an advantage
• Able to test new releases of software and enhancements and report findings in a clear and accurate way
• Supporting internal team members
• Assisting with projects and implementations
• Able to work effectively within a team structure and with team members