HR GO are proud to be working with Ashford Borough Council in the search for a temporary Monitoring Operator.

This role will be for 3 months working on a rotating shift pattern to cover the 24/7 surveillance desk. Shifts will be 0600-1800 and 1800-0600 and can include weekends.

Applicants MUST have a valid SIA Licence in CCTV Surveillance.

SUMMARY:
To be responsible for providing cover across the CCTV, Lifeline and Out of Hours services.

REQUIREMENTS:

* To respond and prioritise emergency telecare calls.
* To operate the CCTV system in accordance with procedures and current legislation.
* To act as controller of the Town Net Radio and respond to the Police radio when required.
* To operate the out of house service in accordance with procedures.
* To prioritise workload according to the number of incidents and levels of risk being monitored.
* To maintain records of all activities and communications in response to each request.
* To report any equipment malfunction that affects the delivery of service.
* To provide the highest standard of Customer Service, maintaining confidentiality at all times.
* To liaise with partner agencies and all services with requests for assistance.
* To make decisions using knowledge and experience within parameters set by management.
* To work shift patterns on a rota basis including weekends and bank holidays.
* To promote a culture of strong communication and team working with the service and support other areas of the business.
* To follow Safeguarding policies and report any concerns.
* To attend training and team meetings.

EXPERIENCE:

* Experience with CCTV or Lifeline
* Experience of IT systems
* Experience of being innovative and problem solving
* Clear spoken English and clear handwriting
* Strong organisational skills
* The ability to speak with vulnerable people with empathy
* To be able to remain calm under pressure and dealing with potentially distressing incidents.
* Valid SIA Licence in CCTV Surveillance.