This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Reed Business Support are recruiting for a permanent Customer Service and Account Executive to join a vibrant team in Dartford.
Monday – Friday
8:30am to 5pm or 9am – 5:30pm
£25,000
Key Responsibilities:
- Provide exceptional customer service, dealing professionally, empathetically and efficiently with incoming UK orders, queries and complaints
- To learn more about the customer’s business and better understand needs and requirements
- To introduce new product initiatives
- Be the first point of contact for a discreet group of customers.
- Understand and support new business initiatives as the UK develops to win and retain new business
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries
- Communicate and co-ordinate with the customer, 3rd parties (e.g. fitters) and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully
- Maintain core system (Navision and CRM) and other systems to ensure records are in order and are kept up to date
Key tasks, but not limited to:
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Processing of customer returns
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings
- Achieve a thorough understanding of all Brigade’s products and services and keep up to date with market developments
- Build positive and productive working relationships with key 3rd party fleet contacts
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Handling of customer pricing, stock and product technical or application queries.
- Arrangement of fittings as appropriate
- Proactively solve problems that may arise and carefully manage customer expectations throughout
- After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business
Experience and Skills:
- 3+ years proven customer service experience face to face and over the phone
- Strong organisational and time management skills
- Use and development of customer services systems
- Effective inter-departmental worker
Please contact Gabbie Bristow at the Maidstone Reed office for further information.
Advertiser: Agency
Reference:
Posted on: 2022-01-22 07:24:54
Send me Alert for jobs in:
Customer Service - Dartford, Kent
Email Address
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
Customer Service Assistant (Trainee)
Recruitment Solutions South East Ltd
depending on experience
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Reed Business Support are recruiting for a permanent Customer Service and Account Executive to join a vibrant team in Dartford.
Monday – Friday
8:30am to 5pm or 9am – 5:30pm
£25,000
Key Responsibilities:
- Provide exceptional customer service, dealing professionally, empathetically and efficiently with incoming UK orders, queries and complaints
- To learn more about the customer’s business and better understand needs and requirements
- To introduce new product initiatives
- Be the first point of contact for a discreet group of customers.
- Understand and support new business initiatives as the UK develops to win and retain new business
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries
- Communicate and co-ordinate with the customer, 3rd parties (e.g. fitters) and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully
- Maintain core system (Navision and CRM) and other systems to ensure records are in order and are kept up to date
Key tasks, but not limited to:
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Processing of customer returns
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings
- Achieve a thorough understanding of all Brigade’s products and services and keep up to date with market developments
- Build positive and productive working relationships with key 3rd party fleet contacts
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Handling of customer pricing, stock and product technical or application queries.
- Arrangement of fittings as appropriate
- Proactively solve problems that may arise and carefully manage customer expectations throughout
- After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business
Experience and Skills:
- 3+ years proven customer service experience face to face and over the phone
- Strong organisational and time management skills
- Use and development of customer services systems
- Effective inter-departmental worker
Please contact Gabbie Bristow at the Maidstone Reed office for further information.
Advertiser: Agency
Reference:
Posted on: 2022-01-22 07:24:54
I want to receive the latest job alerts for:
Customer Service jobs in Dartford, Kent
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
Customer Service Assistant (Trainee)
Recruitment Solutions South East Ltd
depending on experience
Copyright © 1999 - 2024 JIK SOFTWARE LTD