An experienced payroll professional is required to provide first line management of Payroll Assistants to deliver an effective and comprehensive service of Payroll services to a wide customer base, including Local Authority, Corporate, Pensions, Education and other sectors, ensuring high levels of customer service to a timely delivery.

Duties:

* Support in the management of the daily and monthly workload, including help-desk enquiries, proactively utilising system dashboards.
* Allocate work items via relevant system, to ensure work is distributed appropriately. Communicate daily workload plan with team.
* Create, maintain and update employee records across numerous systems, leading on complex work tasks
* Ensure that all employees receive the correct HR documentation to a defined and consistent standard; are paid accurately on time and that all notifications are authorised to meet deadlines and minimise errors.
* Identify and take action to resolve issues and areas of concern, be accountable to take preventative measures and promptly raise any areas of concern with the Team Leader.
* Act as an escalation point on complex customer enquiries. Retrieve data to support responses to enquiries, correspondence and reports. Work with HR Assistants to increase first line resolutions and take a leading role in implementing integrated working and team development across HR Delivery to reduce call volumes.
* Plan and organise own work, deal with both routine and unexpected tasks. Work closely with all HR Advisers across HR Delivery and actively attend and participate in monthly HR Adviser meetings. Demonstrate thorough knowledge and understanding of a range of integrated HR/Payroll practice to operate flexibly across the teams to meet demands on the business and support multidisciplinary working. Full awareness and contribution to achieve Business Key Performance Indicators (KPI's).
* Proactively establish excellent working relationships with key HR and Business stakeholders across our client base. Maintain high focus on customer service through regular contact via e-mail and telephone, attending service review meetings, customer training, providing advice, solutions and information. Undertake investigation and resolution on any identified issues. Manage the impact and communicate this to the Team Leader.
* Actively work towards the encouragement of the team and individuals' development through supervision. Identify training needs as appropriate to ensure the achievement of individual personal development and action plans.
* Take a leading part in complex projects and activities that enhance the running of the centre. Support with the organisation of high-level user acceptance testing and system development / process improvement activities. Communicate and liaise with management to gain sign off.
* Participate in the recruitment and selection process for staff, contribute to the planning and delivery of the HR Delivery induction and training programme for newly appointed team members and ensure the programme is kept up to date, relevant and completed.

It is essential that you have previous operational payroll experience and ideally some exposure to HR. You will have good system knowledge, excellent communication skills and be looking for a role that offers progression

This role comes with excellent benefits and ongoing progression. The position is remote but with occasional meetings in Kings Hill

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.