Customer Service Assistant
  £26,000
  Whitstable, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


I am working with a well-established manufacturing company who manufacture and distribute compounds in the UK, Europe and worldwide.

They are looking for a customer service assistant to join the team.


The team is currently made up of 6 people and the purpose of the customer service account manager role is to provide an excellent customer-first service and provide high value solutions to customer on time and every time.


Day to day duties of a customer service assistant include:

 To provide a professional first point of contact for all customers making contact through inbound calls to head office or contact via the sales email account.
 Process all enquiries and orders from customers ensuring these are handled promptly and efficiently from initial enquiry and receipt of order to final despatch of goods.
 To provide basic support to current customers. To include amending deliveries, revising schedules and communication of current order status
 To receive and check accuracy of customer PO's to ensure the correct details (to include product, customer, delivery details, company reg no. and packaging) are in place and the price is approved prior to the manufacturing of the material.
 Raises sales orders and passes to Credit Control in a timely manner
 To ensure assigned customers are kept up to date with the status of their orders using the external sales team where required
 Inputs CMR’s from the wider team when submitted on the correct form
 Inputs complaints as requested by Directors, inputs complaints from the external sales team only when requested by the Sales Director
 Responsibility for updating the safety stock management report
 Notify the Stock and Logistics Controller and Production Planner of new orders received in order that stock availability can be checked before the sales contract is raised
 Attends the daily transport meeting and follows up with either the sales representative or the customer directly, as appropriate
 Monitor the allocation of stock for customer orders.
 Ensures cover is in place prior to accepting or committing to any sales activity, places the administrative functions as a priority prior to commencing any sales activity
 Understands the critical role the above Administrative duties hold within the business, ensuring all functions are in good order prior to engaging customers and conducting sales activity


Experience and skills required for the Customer Service Assistant:

• Understands procedures relating to raising customer orders, customer sales contracts, credit control and stock management
• Develops and enhances their knowledge of the product range and how changes to ongoing supply may impact product availability and pricing
• 3 to 5 years customer service experience
• Work well within a team
• Excellent written and verbal communication skills

What’s in it for you as a Customer Service Assistant:
• Full time permanent position
• Monday – Friday 9-5
• Salary £26000
• 6% pension contribution
• Company bonuses
• Free onsite parking


Advertiser: Agency

Reference:

Posted on: 2022-01-15 12:02:43

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General & Other - Administration - Customer Service - Whitstable, Kent

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Customer Service Assistant
  £26,000
  Whitstable, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


I am working with a well-established manufacturing company who manufacture and distribute compounds in the UK, Europe and worldwide.

They are looking for a customer service assistant to join the team.


The team is currently made up of 6 people and the purpose of the customer service account manager role is to provide an excellent customer-first service and provide high value solutions to customer on time and every time.


Day to day duties of a customer service assistant include:

 To provide a professional first point of contact for all customers making contact through inbound calls to head office or contact via the sales email account.
 Process all enquiries and orders from customers ensuring these are handled promptly and efficiently from initial enquiry and receipt of order to final despatch of goods.
 To provide basic support to current customers. To include amending deliveries, revising schedules and communication of current order status
 To receive and check accuracy of customer PO's to ensure the correct details (to include product, customer, delivery details, company reg no. and packaging) are in place and the price is approved prior to the manufacturing of the material.
 Raises sales orders and passes to Credit Control in a timely manner
 To ensure assigned customers are kept up to date with the status of their orders using the external sales team where required
 Inputs CMR’s from the wider team when submitted on the correct form
 Inputs complaints as requested by Directors, inputs complaints from the external sales team only when requested by the Sales Director
 Responsibility for updating the safety stock management report
 Notify the Stock and Logistics Controller and Production Planner of new orders received in order that stock availability can be checked before the sales contract is raised
 Attends the daily transport meeting and follows up with either the sales representative or the customer directly, as appropriate
 Monitor the allocation of stock for customer orders.
 Ensures cover is in place prior to accepting or committing to any sales activity, places the administrative functions as a priority prior to commencing any sales activity
 Understands the critical role the above Administrative duties hold within the business, ensuring all functions are in good order prior to engaging customers and conducting sales activity


Experience and skills required for the Customer Service Assistant:

• Understands procedures relating to raising customer orders, customer sales contracts, credit control and stock management
• Develops and enhances their knowledge of the product range and how changes to ongoing supply may impact product availability and pricing
• 3 to 5 years customer service experience
• Work well within a team
• Excellent written and verbal communication skills

What’s in it for you as a Customer Service Assistant:
• Full time permanent position
• Monday – Friday 9-5
• Salary £26000
• 6% pension contribution
• Company bonuses
• Free onsite parking


Advertiser: Agency

Reference:

Posted on: 2022-01-15 12:02:43

I want to receive the latest job alerts for:

General & Other and Administration and Customer Service jobs in Whitstable, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Assistant

  New Appointments Group

  Up to £11.46 per hour

  Ashford, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

  Swanscombe, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Service Advisor

  New Appointments Group

  Up to £10.42 per hour

  Thanet, Kent

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