Technical Service Representative
  £25000 - £27000 per annum + DOE
  Rochester, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job Title: Technical Service Representative

Salary: £25-27,000 depending on experience

Location: Mid Kent (Rochester) / Remote

Our client is looking for a Technical Service Representative to support their commercial sound business across EMEA. This is a great opportunity to join a vibrant and lively company with global presence and reach.



This is a field position responsible for troubleshooting and resolving sound and video system service issues for clients. You will actively manage a number of strategic accounts ensuring exceptional customer service at all times.



Duties include:

* Day to day contact with clients and 3rd party contractors, including systematic troubleshooting.
* Timely resolution of service issues, with regard to the client's SLA and the company's standards.
* Using the service contractor network appropriately, including via after hours on call services where necessary.
* Invoicing of services to the client, and authorising payments to contractors.
* Managing service inventory requirements, including product shipping logistics, as indicated by service calls.
* Effectively managing the flow of returned products for repair or return.
* Occasional travel within EMEA to client sites.



The successful candidate will have:

* Substantial experience as a service technician in a call centre/ customer service department.
* Experience within a commercial sound/ video contracting marketplace ideally.
* The ability to speak a second language.
* AV systems knowledge.
* Experience using Salesforce at CRM Support level and Microsoft Office.
* Great communication skills with a proven track record of providing excellent customer service.
* The ability to work within strict timelines with excellent attention to detail.
* Fantastic time management, organisation, and multi-tasking.



Come and join this growing company with a dedication to exceeding customer expectations, developing your skills and technical knowledge in the process.



If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.



Not quite the right role but still looking?



Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.



Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.



By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!


Advertiser: Agency

Reference: BSNH/TSR

Posted on: 2023-05-08 14:30:09

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Call Centre - Administration - Customer Service - Rochester, Kent

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Technical Service Representative
  £25000 - £27000 per annum + DOE
  Rochester, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job Title: Technical Service Representative

Salary: £25-27,000 depending on experience

Location: Mid Kent (Rochester) / Remote

Our client is looking for a Technical Service Representative to support their commercial sound business across EMEA. This is a great opportunity to join a vibrant and lively company with global presence and reach.



This is a field position responsible for troubleshooting and resolving sound and video system service issues for clients. You will actively manage a number of strategic accounts ensuring exceptional customer service at all times.



Duties include:

* Day to day contact with clients and 3rd party contractors, including systematic troubleshooting.
* Timely resolution of service issues, with regard to the client's SLA and the company's standards.
* Using the service contractor network appropriately, including via after hours on call services where necessary.
* Invoicing of services to the client, and authorising payments to contractors.
* Managing service inventory requirements, including product shipping logistics, as indicated by service calls.
* Effectively managing the flow of returned products for repair or return.
* Occasional travel within EMEA to client sites.



The successful candidate will have:

* Substantial experience as a service technician in a call centre/ customer service department.
* Experience within a commercial sound/ video contracting marketplace ideally.
* The ability to speak a second language.
* AV systems knowledge.
* Experience using Salesforce at CRM Support level and Microsoft Office.
* Great communication skills with a proven track record of providing excellent customer service.
* The ability to work within strict timelines with excellent attention to detail.
* Fantastic time management, organisation, and multi-tasking.



Come and join this growing company with a dedication to exceeding customer expectations, developing your skills and technical knowledge in the process.



If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.



Not quite the right role but still looking?



Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.



Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.



By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!


Advertiser: Agency

Reference: BSNH/TSR

Posted on: 2023-05-08 14:30:09

I want to receive the latest job alerts for:

Call Centre and Administration and Customer Service jobs in Rochester, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Technical Officer

  Swale Borough Council

  Salary: Grade 5 £27,840 - £31,254

  Sittingbourne, Kent

Technical Sales

  Tech Optics Ltd

  Depend on Experience £23,000 to 25,000 per Year

  Tonbridge, Kent

Senior Insurance Sales Executive

  NFU Mutual

  Competitive Salary (dependant on experience)

  Ashford, Kent

Temp to Perm Office Administrator

  Recruitment Solutions South East Ltd

  £24-26500

  Tunbridge Wells, Kent

Experienced Sales Negotiator

  Cooke & Co Estate Agents & Lettings Agents

  Competitive Basic Salary + Commission

  Margate, Kent

Scheduling Administrator/Service Coordinator

  Recruitment Solutions South East Ltd

  £25,000 + over time - up to £32,000

  Tunbridge Wells, Kent

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