Application submitted

Income Recovery Officer / Collections Officer

  • £26820.00 - £30317.00 per annum
  • Bromley, Greater London
  • Hays Specialist Recruitment Ltd

Recovery Officer - £26-£30K+ Bromley

Your new company

You will be working for an award winning organisation, who offer a high quality service across the UK

Your new role

* Collect and recover debts on Social Care invoices

* Engage with residents to explain the nature of their charges and to secure payment of the debt or obtain agreement to a payment plan.

* Issue reminders in accordance with the specified debt type and progress promptly through the recovery cycle.

* Dealing with correspondence and payment queries, referring disputes to the relevant service departments in a timely manner.

* Escalate concerns over vulnerability or safeguarding

* Taking payments through

* Ensure that the status of all debts are recorded, monitored and updated on the appropriate systems and control spreadsheets.

* Make referrals to the Debt collector.

* Making recommendations for County Court Claims.

* Preparation of proposals for recovery action for submission to our Client in respect of debts for potentially vulnerable debtors.

* Reconciling refunds and rejected payments.

* Use available tools to trace debtors, i.e., tracing software, internet searches, Companies House.

What you'll need to succeed

* A background in face to face recovery desirable

* Good understanding of debt recovery in an accounts receivable section

* Excellent communications skills, both verbal and written with the ability to communicate effectively with older and or vulnerable clients

* Excellent time management skills by prioritising and planning with the ability to consistently meet deadlines.

* Clean driving license and own car.

What you'll get in return

An amazing start to the new year with a salary of up to £30K+

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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  • Advertiser: Agency
  • Posted on: 02/08/2022 15:02
  • Reference: 4129587