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Income Recovery Officer / Collections Officer

  • £26820.00 - £30317.00 per annum
  • Bromley, Greater London
  • Hays Specialist Recruitment Ltd
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Recovery Officer - £26-£30K+ Bromley

Your new company

You will be working for an award winning organisation, who offer a high quality service across the UK

Your new role

* Collect and recover debts on Social Care invoices

* Engage with residents to explain the nature of their charges and to secure payment of the debt or obtain agreement to a payment plan.

* Issue reminders in accordance with the specified debt type and progress promptly through the recovery cycle.

* Dealing with correspondence and payment queries, referring disputes to the relevant service departments in a timely manner.

* Escalate concerns over vulnerability or safeguarding

* Taking payments through Paye.net

* Ensure that the status of all debts are recorded, monitored and updated on the appropriate systems and control spreadsheets.

* Make referrals to the Debt collector.

* Making recommendations for County Court Claims.

* Preparation of proposals for recovery action for submission to our Client in respect of debts for potentially vulnerable debtors.

* Reconciling refunds and rejected payments.

* Use available tools to trace debtors, i.e., tracing software, internet searches, Companies House.

What you'll need to succeed

* A background in face to face recovery desirable

* Good understanding of debt recovery in an accounts receivable section

* Excellent communications skills, both verbal and written with the ability to communicate effectively with older and or vulnerable clients

* Excellent time management skills by prioritising and planning with the ability to consistently meet deadlines.

* Clean driving license and own car.

What you'll get in return

An amazing start to the new year with a salary of up to £30K+

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

  • Advertiser: Agency
  • Posted on: 02/08/2022 15:02
  • Reference: 4129587