Website Support Analyst
  £20-25k DOE
  Bromley, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Website Support Analyst
Bromley
up to £25k DOE
VR/03110J

We have an exciting opportunity for a talented, confident and proactive First Line Support Analyst within our client's growing creative design agency. Working within their Web Support team, they have an opportunity for a dynamic problem-solver, with dependable skills and a keen eye for detail.

This role involves a high level of communication as you will be a front-line support representative to their clients. They require a candidate who will relish the challenge of a fast-paced environment and who is able to adapt and grow as their services to the sector evolve.

Duties and key responsibilities:
· Providing remote technical support via phone and email to clients on website related issues using the dedicated ticketing support software
· Deliver online CMS demonstrations and provide face to face training to new and existing clients
· QA testing and website snagging

Desirable skills:
· Experience in providing 1st line IT support is preferable, however any customer service experience is desirable
· Ability to explain complex ideas to those with limited IT and systems knowledge
· Experience in managing and using CMS systems, including the WordPress platform
· Basic understanding of HTML, CSS Google Analytics would be an advantage
· Relevant IT qualifications or experience


Advertiser: Agency

Reference: VR/03110J

Posted on: 2022-07-03 14:55:20

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Website Support Analyst
  £20-25k DOE
  Bromley, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Website Support Analyst
Bromley
up to £25k DOE
VR/03110J

We have an exciting opportunity for a talented, confident and proactive First Line Support Analyst within our client's growing creative design agency. Working within their Web Support team, they have an opportunity for a dynamic problem-solver, with dependable skills and a keen eye for detail.

This role involves a high level of communication as you will be a front-line support representative to their clients. They require a candidate who will relish the challenge of a fast-paced environment and who is able to adapt and grow as their services to the sector evolve.

Duties and key responsibilities:
· Providing remote technical support via phone and email to clients on website related issues using the dedicated ticketing support software
· Deliver online CMS demonstrations and provide face to face training to new and existing clients
· QA testing and website snagging

Desirable skills:
· Experience in providing 1st line IT support is preferable, however any customer service experience is desirable
· Ability to explain complex ideas to those with limited IT and systems knowledge
· Experience in managing and using CMS systems, including the WordPress platform
· Basic understanding of HTML, CSS Google Analytics would be an advantage
· Relevant IT qualifications or experience


Advertiser: Agency

Reference: VR/03110J

Posted on: 2022-07-03 14:55:20

I want to receive the latest job alerts for:

IT & Telecoms jobs in Bromley, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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