I am working with a Maidstone based legal firm who have an exciting opportunity for a Customer Service Executive to join their busy team.

Day to day duties and more about the role:

The team operates between 8am – 6pm Monday to Friday, therefore you would be required to follow a shift pattern 8am to 4pm and 10am to 6pm on alternate weeks. This is an interesting but demanding role which requires you to:

take ownership and responsibility of debt recovery cases
research and analyse cases to decide the best course of action
produce and check outgoing letters and documents
undertake telephone collections
engage with debtors to find solutions
deliver results within agreed timeframes
adhere to regulatory requirements to ensure that collections are maximised but within compliant framework
actively contribute to team and routine case review meetings.


The ideal candidate for the role:

Self-motivated person who can demonstrate a positive attitude towards your work and enjoy working as part of a team to achieve goals and targets
Great communication skills are also essential, as a large part of your day will be spent on the telephone talking to people.
You will be able to consistently follow procedure and have a great eye for detail to ensure a high standard of work is delivered.
The role would suit a proactive self-starter who works well under pressure, learns quickly and can prioritise their workload,
This is a great opportunity to join a friendly but hard working team who apply a ‘can do’ approach to their daily work.
Ideally candidates will come from a retail background or someone venturing into their first professional job from school, college or university.
Candidates must have 5 GCSE’s A* – C (including English and Mathematics), further qualifications are desirable.

What’s in it for you?

Opportunity to train, develop and grow.
Annual salary £19979
Performance related bonus (up to £9000 per year)
Pension cover
Up to 26 days holiday plus an additional day at Christmas
Private medical insurance
Life assurance
Group income protection
Staff discounts
Social events