Who is Vanquis?



Vanquis Bank are part of the Provident Financial Group, and were established in early 2002. We help customers who are often excluded by mainstream lenders take control of their financial situation. Whether they’re new to credit or need a hand to help rebuild their credit file to manage life better we join customers on their journey to better credit by providing them access to credit, opening the door to more affordable borrowing.



What you’ll do



With inductions starting in April and may, you will start with training to be part of our busy contact centre. Once trained you’ll be making and receiving calls from our customers to talk to them about missed payments on any of the products we service for the Provident Group to help them get back on track.

Duties will include:



Working on our call dialler system to take inbound calls and make outbound calls to our customers
Speaking with our customers to find the best solution for them to help them manage their credit account moving forward
Updating our customer databases to ensure accurate records are kept of the customers account and personal situation
Providing excellent service at all times to our customers


When & Where



Our current shift pattern works between the hours of 8:30am – 7pm Monday – Friday and 2 Saturday’s are required every four weeks.



Although your initial training will be delivered remotely, once you have successfully completed your training, we will ask you to work from our Chatham, Kent office for the next 4-6 weeks so we can ensure you feel skilled and confident to start working on the phones. Following this we will give you the option to take advantage of our hybrid working meaning you work from home, but with a minimum 3 days a month in office.



What you’ll bring



CUSTOMER SERVICE… that’s essential. If you’ve got previous experience in a bank or in a contact centre that’s great but if not, don’t worry. Having previous customer service experience either face to face or over the phone is a great starting point. What’s most important is that you’re a true customer champion who works hard to get the best outcome for every single person you speak with.



What’s in it for you?



A competitive starting salary of £20,500. This is negotiable depending on the experience you bring to the role. We also offer a discretionary annual bonus, as well as:



Competitive holiday entitlement – with one day accrued for each year of service (to max 30 days) plus Bank Holidays
Extensive opportunities for personal and career development
Perks at Work - A perks platform offering over 30,000 unique discounts
Free tea, coffee and fruit (at the office)
Discounted gym membership


We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.



We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.



We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.



We think that if you can Be Yourself in the workplace, you’ll do your best work and enjoy being part of the team. And as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.



Find out more



Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!



LinkedIn: Vanquis Bank

Instagram: @vanquiscareers

Glassdoor: Vanquis Bank



Good luck!

#MakeWorkMeanMore