We are looking for an enthusiastic Customer Service Advisor to join an expanding and evolving company, based in Lympne. This is an exciting permanent opportunity offering an hourly rate of £10.02 per hour.

Hours of work: Our client is flexible on what ours they are able to offer and able to consider fulltime and part time candidates, the only requirement is that candidates commit to weekend working every other weekend hour to suit your commitments.

The position – The main purpose of this role is to provide customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly.

You will also be required to manage workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble”.

The successful Customer Service Advisor will be assisting with work on the database, and should be able to demonstrate the following:

Experience working in phone based customer service role
Comfortable speaking over the phone
Confident using computers and databases
Able to prioritise and work to deadlines.
Duties can also include, but aren’t limited to:

Providing high levels of customer service
Liaising with relevant suppliers and manufacturers
Resolving all customer issues and escalating calls/issues to a manager where necessary
Consistently demonstrating and adhering to the brand values at all times.
Please note, due to the location of our client, you will need your own transport.

If the above elements match your skill set and you enjoy generally helping people over the phone then apply today and receive a competitive salary, attractive pension plus onsite parking and more.

Apply today and don’t miss out!

Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website.