This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
2nd Line Systems Support
Folkestone
£25-30k
VR/03139J
Our client is looking for a 2nd-Line Systems Support Engineer to find solutions to technical problems or provide initial analysis for escalation to Engineering and to provide support to the business across a broad range of technologies.
Main Roles & Responsibilities
General
Work with 1st Line Systems Support and helpdesk analysts to prioritise and action tickets through to closure using technical knowledge to provide a second line of expertise for issues with
• Printers, Desktop Computers, Server Computers
• Cloud/Virtualisation, Microsoft 365, Azure, AWS
• Network, switches, firewalls, barcode scanners
• Other technologies adopted by the business
• Assigned projects
Incident Management
Monitor and manage Incidents and Service Requests from the Service Desk
• Manage incidents and service requests in line with approved SLAs
• Manage high priority and critical incidents within service guidelines
• Manage and record company assets as accurately as possible within the service desk
• Maintain a high level of accuracy in describing incidents within associated tickets
• Maintain a strong customer focus and service for both internal and external customers
• Ensure that all critical and non-critical incidents are reported in an appropriate and timely manner
• Provide an escalation point for 1st Line Systems Support
• Manage escalation of service requests to Engineering and Vendors
• Apply an ITIL methodology and approach
Core Competencies
• Teamwork
• Work Standards
• Problem-Solving
• Initiative
• Adaptability
Job Competencies:
• Team Coordination
• Microsoft 365
• Cloud (AWS/Azure)
• Server (Microsoft/Ubuntu)
• Desktop (Windows 10/11)
• Network (Aruba, Watchguard, DNS, DHCP)
• Data Protection (Veeam)
• Service Desk Technologies (Sysaid)
• ITIL 4 (Prioritisation and Impact)
Policy
Create, develop, implement, update and enforce on an ongoing basis
• Data security policies
• Data protection policies
• Change management policies
• Standard Operating Procedures
• Work instructions
• Good practice
• Contribute to changes and developments in policies and procedures
• Give training in IT policies and procedures.
Monitoring
Work pro-actively to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
Ensure virtual infrastructure is monitored and highly available.
Self-Development
Continuously research, update and improve knowledge and understanding across the various software and hardware technologies supported by the team. Identify personal training needs and request training where appropriate on a regular basis.
Automation/Virtualisation
Develop infrastructure automation
• Create standard build images for Windows Server and desktop environments
• Create standard build images for Ubuntu Server environments
• Develop deployment infrastructure for standard build images
• Develop automation using scripting and programming knowledge
Advertiser: Agency
Reference: VR/03139J
Posted on: 2022-07-03 13:25:57
Send me Alert for jobs in:
IT & Telecoms - Folkestone, Kent
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IT and Telecoms Support Engineer
tecwork
£23000-£32000 dependant on experience and final scope
Digital Services Programme Manager
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ITAM Inventory Specialist (SAM)
Canterbury Christ Church University
£37,099 - £39,347 per annum
Canterbury Christ Church University
£44,263 - £54,395 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
2nd Line Systems Support
Folkestone
£25-30k
VR/03139J
Our client is looking for a 2nd-Line Systems Support Engineer to find solutions to technical problems or provide initial analysis for escalation to Engineering and to provide support to the business across a broad range of technologies.
Main Roles & Responsibilities
General
Work with 1st Line Systems Support and helpdesk analysts to prioritise and action tickets through to closure using technical knowledge to provide a second line of expertise for issues with
• Printers, Desktop Computers, Server Computers
• Cloud/Virtualisation, Microsoft 365, Azure, AWS
• Network, switches, firewalls, barcode scanners
• Other technologies adopted by the business
• Assigned projects
Incident Management
Monitor and manage Incidents and Service Requests from the Service Desk
• Manage incidents and service requests in line with approved SLAs
• Manage high priority and critical incidents within service guidelines
• Manage and record company assets as accurately as possible within the service desk
• Maintain a high level of accuracy in describing incidents within associated tickets
• Maintain a strong customer focus and service for both internal and external customers
• Ensure that all critical and non-critical incidents are reported in an appropriate and timely manner
• Provide an escalation point for 1st Line Systems Support
• Manage escalation of service requests to Engineering and Vendors
• Apply an ITIL methodology and approach
Core Competencies
• Teamwork
• Work Standards
• Problem-Solving
• Initiative
• Adaptability
Job Competencies:
• Team Coordination
• Microsoft 365
• Cloud (AWS/Azure)
• Server (Microsoft/Ubuntu)
• Desktop (Windows 10/11)
• Network (Aruba, Watchguard, DNS, DHCP)
• Data Protection (Veeam)
• Service Desk Technologies (Sysaid)
• ITIL 4 (Prioritisation and Impact)
Policy
Create, develop, implement, update and enforce on an ongoing basis
• Data security policies
• Data protection policies
• Change management policies
• Standard Operating Procedures
• Work instructions
• Good practice
• Contribute to changes and developments in policies and procedures
• Give training in IT policies and procedures.
Monitoring
Work pro-actively to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
Ensure virtual infrastructure is monitored and highly available.
Self-Development
Continuously research, update and improve knowledge and understanding across the various software and hardware technologies supported by the team. Identify personal training needs and request training where appropriate on a regular basis.
Automation/Virtualisation
Develop infrastructure automation
• Create standard build images for Windows Server and desktop environments
• Create standard build images for Ubuntu Server environments
• Develop deployment infrastructure for standard build images
• Develop automation using scripting and programming knowledge
Advertiser: Agency
Reference: VR/03139J
Posted on: 2022-07-03 13:25:57
I want to receive the latest job alerts for:
IT & Telecoms jobs in Folkestone, Kent
IT and Telecoms Support Engineer
tecwork
£23000-£32000 dependant on experience and final scope
Digital Services Programme Manager
Hays Specialist Recruitment
£70000.0 - £79000.0 per annum + £70 - £79K
ITAM Inventory Specialist (SAM)
Canterbury Christ Church University
£37,099 - £39,347 per annum
Canterbury Christ Church University
£44,263 - £54,395 per annum
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