Infrastructure Operations Manager - Remote with travel to Kent in the UK 1 week per month



I am working with a global company who are looking for someone to assume responsibility for management of 7 engineers providing 24/7 operations and operational support for a considerable infrastructure spanning multiple countries in Europe. You will need to be able to confront inefficiencies and/or conflicts and to implement change that will drive positive end results to ensure company, team and personal success.



Role and Responsibilities:

* Proactively leading the European Shared Services team as line manager of 7 Infrastructure engineers
* Responsibility for provision of 24x7 operations support for critical infrastructure services across Europe
* Driving key strategic goals in the areas of automation, infrastructure observability, process standardization and capacity planning across a variety of Infrastructure systems and services
* Partner with Support, Business and Application teams to troubleshoot and remediate problems
* Escalation point for regional Infrastructure leads across Europe
* Assess/recommend ongoing improvement or re-engineering IT services & technologies
* Manage/optimise staff resourcing, hiring, training, & supervising IT staff
* Develop people and talents. Ensure that there are adequate training opportunities to grow



To be successful in this role you will be able to demonstrate:

* Experience or ambition of leading a team in charge of a 24x7 oriented production environment across multiple data centres
* Main focus on and passion for leading and mentoring people
* Strong interpersonal skills to lead the daily activities of a technical team including management, mentoring and coaching
* Experience in dealing with different countries, cultures and the inherent difficulties in cross-border management
* Ability to effectively communicate effectively to senior management as well as end-users and suppliers/vendors
* Good understanding of outsourcing and off/near shoring, building win/win strategies and contracts with suppliers/vendors
* Experience in project management and third party team management
* Experience in basic financial and asset administration
* Experience in crisis management with ability to manage the matrix