Systems Team Manager

Cloud Transformation Consultancy

UK Remote or Hybrid

£45-54,000 + Bonus

The Atlas Recruitment Group are currently searching for a Systems Team Manager to join a Cloud Transformation Consultancy on a permanent basis. This remote can either be Hybrid from their Kent office or remote for UK candidates.

The organisation specialise in transforming back-office infrastructure into cloud-based systems utilising Microsoft's latest cloud products. They are a growing business with over 500+ users and are now looking for a Systems Team Manager to be responsible for their internal ITSM applications and team of 10 engineers.

You will also be there to lead your team in providing application maintenance, support and consultancy services for the overarching systems, namely the ITSM toolset, the sales & marketing teams CRMs as well as the tools for Robot Process Automation (RPA).

Key Responsibilities: -

* Allocate responsibilities and tasks to individuals and groups within the System Management Team providing guidance and support as required in line with individual abilities.
* Advise individuals on career paths and encourage pro-active development of skills
* Set individual and team performance targets and monitor progress against agreed criteria
* Manage application enhancements for the toolset to improve business performance ensuring all work is carried out in and documented in line with service level agreements, policies procedures and within the constraints of provided budget.
* Provide advice on application security, licensing, upgrades, backups and disaster recovery contributing to the application road maps and strategy including the planning for the transition of new customers or enhancements to the product set.
* Ensure all requests for support are dealt with according to set standards and procedures acting to remedy deficiencies where appropriate.
* Accept, evaluate and implement new releases of the software from suppliers ensuring all change processes are adhered to including full testing of any changes.
* Maintain regular contact with system owners, suppliers and other key stakeholders ensuring work is prioritised in line with customer needs.
* Monitor supplier service level agreements, quality and contractual standards to ensure obligations are met and to identify any opportunities for improvement.

Experience Required: -

* Strong ITSM experience, ideally with ServiceNow, Salesforce and Microsoft Power Automate
* Previous experience in a Lead or Management position
* Stakeholder Management Experience

If you are interested in discussing the opportunity further, please apply with a recent copy of your CV for immediate consideration.