Job Title: Head of Customer Service

Location: Mid Kent

Great opportunity to join a market leading business as their Head of Customer Service to focus on the strategy of customer experience within the business and lead the team managers.

Duties include:

* Evaluate current customer experience strategies.
* Line management of Customer Service and Sales Administration Managers.
* Developing current ways of team working and the wider service focussed team.
* Deep dive analytical work looking at KPIs and customer satisfaction data to develop the brand, customer retention, and general growth.
* Providing an effective escalation point for high level customer queries.
* Reviewing, developing, and evaluating customer service initiatives, systems, and processes.

The successful candidate will have:

* Solid experience in a similar leadership role within customer service, in a high growth, fast-paced product led industry.
* Excellent analytical skills, with confident intermediate to advanced Excel skills to support data management and manipulation.
* Fantastic leadership and team working skills, sharing vision, and inspiring collaboration and positive change.
* Strong communication skills at all levels.
* Passion for customer service.
* Tenacity and drive.

This is an exciting role within a well-respected company, offering the opportunity to really make your mark as an integral member of the senior leadership team.

If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment.



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