We are looking for an experienced and highly motivated Customer Service Representative to join our team in Lympne Folkestone.
You will be a key member of our clients team and provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly.

The role is full time, 37.5 hours a week, with a 3 week rolling shift pattern, working every other weekend. Working hours vary from 7am – 8.30pm, with late shifts able to be worked from home (exc. Mondays), and Sundays – 8.30am – 5pm.
The successful applicant will receive a salary of £21,255.00 per annum from April 2023.

Responsibilities include:
• Playing an active role in contributing to the team and department targets across a number of KPI’s.
• Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
• Providing an outstanding level of customer service which includes providing help and product advice as required.
• Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
• Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
• Supporting the company vision through every customer contact.
• Flexibility in working arrangements to ensure customer demands and business needs are met.
• Escalating calls/issues to a manager where necessary.
• Taking responsibility for personal development, identifying training requirements and support needed.
• Recognising and providing feedback on improvements that can be made to improve efficiencies.
• Consistently demonstrating and adhering to the brand values at all times.

The ideal candidate will have previous telephone and/or customer service experience, excellent communication skills, well-developed keyboard and PC skills, be organized, self-motivated, have a strong customer service ethos, and a good standard of secondary education.

If you are confident that you meet the requirements of this role, please apply now!