Salary: Croydon -Starting salary: £24,469 with potential to increase incrementally subject to performance and experienced gained in role to £28,600 per annum

West Malling -Starting salary: £23,346 with potential to increase incrementally subject to performance and experienced gained in role to £27,282 per annum



Hours: 36 per week

Contract Type: Permanent



If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!



We're looking for a number of compassionate and friendly Contact Centre Advisors to join our Croydon/West Malling teams, supporting the continued success and growth of our Customer Contact Centre.



Who we are



Clarion Housing is the largest housing association in the country, with 125,000 homes across more than 170 local authorities. More than 350,000 people call a Clarion home their home.



We are committed to providing an exemplar customer service offer to all our residents and to investing in and maintaining our homes.



What you'll be doing



You'll be a natural people person with a 'can do' attitude who thrives on performance and positive results and who is adaptable and willing to learn.



Dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints, you'll provide a high quality inbound and outbound service through our traditional telephony, postal and email systems as well as our emerging multi-channel platforms.

With proven experience working within a customer service environment and excellent communication skills, you'll manage and conclude enquiries effectively and sensitively at the point of contact where possible.



What we're looking for



You'll be confident using document management systems and have demonstrable problem solving skills, take ownership and resolve customer enquiries with a 'Right First Time' approach. Carrying out a range of admin tasks, liaising with colleagues and external agencies you'll provide positive outcomes in a timely manner.



You'll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers. You'll be polite, friendly and professional with the ability to communicate to a wide range of people. We're looking for people who have strong IT skills with the ability to multi-task.



Location: You'll be based from either our Croydon or West Malling offices. You will work full time from the office for the first 8 weeks, whilst in training and academy. You will then be able to enjoy a blend of working from home and in the office in line with business needs.



Contract/Hours: All positons are permanent working 36 per week Monday-Friday



What you can expect from us



The main one (we think) is that you'll become part of a friendly, fun and innovative team. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-



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Competitive salaries that are benchmarked regularly against current market rates
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Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
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A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!

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Matched pension contributions of up to 7.5%
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Flexible and agile working for the majority of our employees
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A paid 6 week induction package followed by 2 weeks academy, where you will be fully trained before starting the role



Other perks



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Company Bonus Scheme (subject to KPI's and Financial performances being met)
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Eye care vouchers
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Holiday trading scheme allowing you to buy and sell leave
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Free counselling and legal advice scheme for you and your family

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Interest free loans for season ticket and study leave





Closing Date: Friday 24th March at midnight