Software Support Analyst
  Competitive (see below)
  Hadlow, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Software Support Analyst

We provide a bespoke project management and accountancy product to advertising, marketing and PR agencies around the world. We are currently seeking Software Analysts, to work 3 days a week at our office in Hadlow (2 days a week working from home) covering our clients in the UK, USA, Italy and Spain.

As our product is bespoke we recruit for 1st line support and provide intensive training for 3 months, delivered by our internal training team, with the aim of promoting a successful candidate from 1st line to 2nd line support around 3 months after the training is completed.

Working for our team, no two days will be same, you will be answering calls from our customers, this includes a good mixture of both sharing your knowledge on how to use the software with them, explaining warning messages and restrictions and problem solving issues.

During our 3 months of training you will spend half a day in training, have some time to consolidate your knowledge and then spend the remainder of the day on the phones. Once training is complete your entire day will be spent assisting our customers, this will enable you to gain the knowledge and experience you need to progress from 2nd to 3rd line support.

Our 1st line support role salary range is £21,838.30 - 22,930.21 2nd line support is £25,114.04 and 3rd line support starts at £27,297.87

Skills
Excellent communication skills
Experience of working in a customer service role either in person or over the phone
Good problem solving skills
Ability to multi task
Enthusiasm for continually learning as our product evolves
Enjoy working as part of a team
Talent for testing issues
Ability for self-learning

Desirable
Working in a previous Technical Support or Software Support role
A degree or higher education qualification
Experience of working with spreadsheets
A second language

What we offer
Full time, permanent positions, 9.00am to 5.30pm, with one hour for lunch
Company Pension Plan
Benenden Healthcare Plan
25 days holidays plus bank holidays
Staff Lunches
Full training
Hybrid working


Advertiser: Direct Employer

Reference:

Posted on: 2023-05-25 09:08:13

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Media & Design - IT & Telecoms - Hadlow, Tonbridge and Malling, Kent

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Software Support Analyst
  Competitive (see below)
  Hadlow, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Software Support Analyst

We provide a bespoke project management and accountancy product to advertising, marketing and PR agencies around the world. We are currently seeking Software Analysts, to work 3 days a week at our office in Hadlow (2 days a week working from home) covering our clients in the UK, USA, Italy and Spain.

As our product is bespoke we recruit for 1st line support and provide intensive training for 3 months, delivered by our internal training team, with the aim of promoting a successful candidate from 1st line to 2nd line support around 3 months after the training is completed.

Working for our team, no two days will be same, you will be answering calls from our customers, this includes a good mixture of both sharing your knowledge on how to use the software with them, explaining warning messages and restrictions and problem solving issues.

During our 3 months of training you will spend half a day in training, have some time to consolidate your knowledge and then spend the remainder of the day on the phones. Once training is complete your entire day will be spent assisting our customers, this will enable you to gain the knowledge and experience you need to progress from 2nd to 3rd line support.

Our 1st line support role salary range is £21,838.30 - 22,930.21 2nd line support is £25,114.04 and 3rd line support starts at £27,297.87

Skills
Excellent communication skills
Experience of working in a customer service role either in person or over the phone
Good problem solving skills
Ability to multi task
Enthusiasm for continually learning as our product evolves
Enjoy working as part of a team
Talent for testing issues
Ability for self-learning

Desirable
Working in a previous Technical Support or Software Support role
A degree or higher education qualification
Experience of working with spreadsheets
A second language

What we offer
Full time, permanent positions, 9.00am to 5.30pm, with one hour for lunch
Company Pension Plan
Benenden Healthcare Plan
25 days holidays plus bank holidays
Staff Lunches
Full training
Hybrid working


Advertiser: Direct Employer

Reference:

Posted on: 2023-05-25 09:08:13

I want to receive the latest job alerts for:

Media & Design and IT & Telecoms jobs in Hadlow, Tonbridge and Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Software Support

  Agency Software Worldwide Ltd

  Competitive (see below)

  Hadlow, Tonbridge and Malling, Kent

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  New Appointments Group

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Application Support Analyst

  UK Software Ltd

  £25,000 - £30,000 depending on experience

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  Canterbury Christ Church University

  £44,263 - £54,395 per annum

  Canterbury, Kent

IT Campus Support Specialist

  Canterbury Christ Church University

  £33,966 to £36,024 per annum

  Medway, Kent

Visual Content Creator

  The Leigh Academies Trust

  £29,904 per annum + 25 days annual leave + bank holidays

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