This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Software Support Analyst
We provide a bespoke project management and accountancy product to advertising, marketing and PR agencies around the world. We are currently seeking Software Analysts, to work 3 days a week at our office in Hadlow (2 days a week working from home) covering our clients in the UK, USA, Italy and Spain.
As our product is bespoke we recruit for 1st line support and provide intensive training for 3 months, delivered by our internal training team, with the aim of promoting a successful candidate from 1st line to 2nd line support around 3 months after the training is completed.
Working for our team, no two days will be same, you will be answering calls from our customers, this includes a good mixture of both sharing your knowledge on how to use the software with them, explaining warning messages and restrictions and problem solving issues.
During our 3 months of training you will spend half a day in training, have some time to consolidate your knowledge and then spend the remainder of the day on the phones. Once training is complete your entire day will be spent assisting our customers, this will enable you to gain the knowledge and experience you need to progress from 2nd to 3rd line support.
Our 1st line support role salary range is £21,838.30 - 22,930.21 2nd line support is £25,114.04 and 3rd line support starts at £27,297.87
Skills
Excellent communication skills
Experience of working in a customer service role either in person or over the phone
Good problem solving skills
Ability to multi task
Enthusiasm for continually learning as our product evolves
Enjoy working as part of a team
Talent for testing issues
Ability for self-learning
Desirable
Working in a previous Technical Support or Software Support role
A degree or higher education qualification
Experience of working with spreadsheets
A second language
What we offer
Full time, permanent positions, 9.00am to 5.30pm, with one hour for lunch
Company Pension Plan
Benenden Healthcare Plan
25 days holidays plus bank holidays
Staff Lunches
Full training
Hybrid working
Advertiser: Direct Employer
Reference:
Posted on: 2023-05-25 09:08:13
Send me Alert for jobs in:
Media & Design - IT & Telecoms - Hadlow, Tonbridge and Malling, Kent
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Canterbury Christ Church University
£27,181 to £29,605 per annum
Canterbury Christ Church University
£44,263 - £54,395 per annum
ITAM Inventory Specialist (SAM)
Canterbury Christ Church University
£37,099 - £39,347 per annum
Hays Specialist Recruitment
£40000.0 - £47000.0 per annum + Up to £47K + Unrivalled Benefits
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Software Support Analyst
We provide a bespoke project management and accountancy product to advertising, marketing and PR agencies around the world. We are currently seeking Software Analysts, to work 3 days a week at our office in Hadlow (2 days a week working from home) covering our clients in the UK, USA, Italy and Spain.
As our product is bespoke we recruit for 1st line support and provide intensive training for 3 months, delivered by our internal training team, with the aim of promoting a successful candidate from 1st line to 2nd line support around 3 months after the training is completed.
Working for our team, no two days will be same, you will be answering calls from our customers, this includes a good mixture of both sharing your knowledge on how to use the software with them, explaining warning messages and restrictions and problem solving issues.
During our 3 months of training you will spend half a day in training, have some time to consolidate your knowledge and then spend the remainder of the day on the phones. Once training is complete your entire day will be spent assisting our customers, this will enable you to gain the knowledge and experience you need to progress from 2nd to 3rd line support.
Our 1st line support role salary range is £21,838.30 - 22,930.21 2nd line support is £25,114.04 and 3rd line support starts at £27,297.87
Skills
Excellent communication skills
Experience of working in a customer service role either in person or over the phone
Good problem solving skills
Ability to multi task
Enthusiasm for continually learning as our product evolves
Enjoy working as part of a team
Talent for testing issues
Ability for self-learning
Desirable
Working in a previous Technical Support or Software Support role
A degree or higher education qualification
Experience of working with spreadsheets
A second language
What we offer
Full time, permanent positions, 9.00am to 5.30pm, with one hour for lunch
Company Pension Plan
Benenden Healthcare Plan
25 days holidays plus bank holidays
Staff Lunches
Full training
Hybrid working
Advertiser: Direct Employer
Reference:
Posted on: 2023-05-25 09:08:13
I want to receive the latest job alerts for:
Media & Design and IT & Telecoms jobs in Hadlow, Tonbridge and Malling, Kent
Canterbury Christ Church University
£27,181 to £29,605 per annum
Canterbury Christ Church University
£44,263 - £54,395 per annum
ITAM Inventory Specialist (SAM)
Canterbury Christ Church University
£37,099 - £39,347 per annum
Hays Specialist Recruitment
£40000.0 - £47000.0 per annum + Up to £47K + Unrivalled Benefits