Job title: Business Card and Fraud Specialist
Job reference number: RE047
Contract: Permanent, full time, 35 hours per week
Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill)
Salary: Up to £45,000 per annum (depending on experience)
We’re looking for a talented Business Card and Fraud Specialist to join our Financial Intelligence Team at CAF Bank, part of Charities Aid Foundation (CAF).

What you’ll do

At CAF Bank, every one of us contributes to our impact, and as our Business Card and Fraud Specialist you too will play an integral part in what we do.

As our Business Card and Fraud Specialist, you will:

• Work with the Card and Fraud Subject Matter Expert and Financial Intelligence Team to support the evolution of our Business Card to protect the bank and its customers from fraud.

• Support the bank’s Financial Intelligence Team and other colleagues to help develop our operational systems and ensure that they remain compliant with regulatory, industry and service standards.

• Monitor the outcomes of fraud cases and undertake root cause analysis, making recommendations to address any gaps or evolving fraud trends.

• Work alongside the Card and Fraud Subject Matter Expert and other colleagues to identify changes and improvements within the Bank’s systems, processes, and workflows to improve fraud mitigation.

• Generate accurate and timely internal Management Information and regulatory returns within agreed timeframes and help to monitor rule performance.

Who you’ll be
This role is for you if you have experience of working in Cards Management and Fraud Investigations or have relevant transferable skills and are keen to make a difference to society.
We are looking for:
• A broad knowledge of Mastercard card issuing and UK card operations.

• An understanding of relevant regulatory requirements including PSD2, GDPR, PCI DSS and Mastercard Scheme Rules.

• An understanding of the current fraud threats facing banks and their customers.


• A willingness to provide constructive challenges and contribute to the Bank’s business and operating plans.

• The ability to provide support, guidance and coaching to the Financial Intelligence Team and the wider bank in relation to fraud types and trends.

What’s in it for you
At CAF Bank you will receive:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes
For all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers.

Who we are
We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.

We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds.
Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose.

Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.
We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

How to apply
The closing date for applications is 31 May 2024.
Interview Date: During June 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV to recruitment@cafonline.org quoting reference number RE047.

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role.
Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

To apply for this role you must be able to provide proof of your Right to Work in the UK.

So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.