Our client who is a Lloyds Broker is looking for a Claims Executive to join their expanding Commercial Claims team based in the Hertfordshire office. The purpose of the role is to service the claims needs of customers and ensure that all issues relating to the claims process are dealt with proactively.



Main Duties:

* Handle a caseload of Commercial Retail claims
* Registering new claims accurately on the company computer systems and updating the records during the life of the claim

* Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
* Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.
* Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
* Processing incoming post within agreed service standards.
* Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
* Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc.
* Providing advice and assistance to Clients, to actively manage the claim process and minimise lapse time.
* Dispatching claim settlement cheques on date of receipt.
* Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues.



Essential Skills Required:

* Previous experience within Commercial Claims
* Excellent Insurance knowledge
* Able to use own initiative

* Ability to work as a team player



Desirable:

* Experience/ knowledge of handling retail claims
* Use of Acturis IT system
* Good organisation skills
* Strong IT skills including all MS Office



What you need to know:

* Permanent role
* Based in Hertfordshire
* Salary between £30,000 - £35,000
* A great opportunity to join a growing organisation with lots of training and development opportunities.
* A very inclusive and fair opportunities employer



REF: 9806



Interested? Please apply today and we will contact you by return.

MW Appointments has been recruiting in the Insurance market since 1992, so you will benefit from partnering with a market leader who possess in-depth technical understanding, comprehensive market in-sight, excellent market intelligence and well-established relationships with companies across the insurance sector.

MW Appointments is acting as an Employment Agency in relation to this vacancy.