Working for a leading business you will be supporting an established department with handling customer complaints.
Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.
Responsibilities include:
* Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
* Investigating complaints accordingly.
* Providing empathetic customer service, actively listening to the customer and providing advice
* Logging complaints on the company system
* Sending out customer correspondence
Skills and qualities required:
* Enjoy working with customers.
* To understand customer requirements. responding with professionalism.
* Be able to work under pressure.
* Be calm and focused when handling complaints.
* Resilient
* Excellent communication skills
* Excellent English writing & grammar skills
* Previously worked within customer resolution management would be an advantage
This is a short-term role offering work for 2-4 weeks. Hours are Monday to Friday 0900-1700.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: nagforjobs
Advertiser: Agency
Reference: 45919
Posted on: 2024-09-04 09:47:51
Send me Alert for jobs in:
Administration - Customer Service - Dover, Kent
Email Address
Hays Specialist Recruitment Ltd
Up to £25000.0 per annum + 25000
Customer Service Advisor - Hybrid
KHR - Recruitment Specialists
Up to £25500 per annum + + Bonus + Great Benefits + Hybrid Working
Customer Service Administrator
KHR - Recruitment Specialists
£25000 - £26000 per annum + + Bonus + Company Benefits
Hays Specialist Recruitment Ltd
£25000.0 - £30000.0 per annum + 25000 - 30000
Working for a leading business you will be supporting an established department with handling customer complaints.
Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.
Responsibilities include:
* Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
* Investigating complaints accordingly.
* Providing empathetic customer service, actively listening to the customer and providing advice
* Logging complaints on the company system
* Sending out customer correspondence
Skills and qualities required:
* Enjoy working with customers.
* To understand customer requirements. responding with professionalism.
* Be able to work under pressure.
* Be calm and focused when handling complaints.
* Resilient
* Excellent communication skills
* Excellent English writing & grammar skills
* Previously worked within customer resolution management would be an advantage
This is a short-term role offering work for 2-4 weeks. Hours are Monday to Friday 0900-1700.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: nagforjobs
Advertiser: Agency
Reference: 45919
Posted on: 2024-09-04 09:47:51
I want to receive the latest job alerts for:
Administration and Customer Service jobs in Dover, Kent
Hays Specialist Recruitment Ltd
Up to £25000.0 per annum + 25000
Customer Service Advisor - Hybrid
KHR - Recruitment Specialists
Up to £25500 per annum + + Bonus + Great Benefits + Hybrid Working
Customer Service Administrator
KHR - Recruitment Specialists
£25000 - £26000 per annum + + Bonus + Company Benefits
Hays Specialist Recruitment Ltd
£25000.0 - £30000.0 per annum + 25000 - 30000