Process Efficiency Lead

Mission Aviation Fellowship (MAF) is seeking a Process Efficiency Lead to enhance and streamline our digital systems and platforms. In this pivotal role, you’ll lead the development of innovative technical solutions that improve operational efficiency, enabling us to deliver life-changing services to some of the world’s most remote and hard-to-reach communities.

This is an exciting opportunity for an experienced IT professional with a passion for improving business systems to join our purpose-driven organisation.

Location: This role can be based at the MAF UK Offices in Folkestone, Kent or optionally could be in the Oxford, Cambridge arc as we are launching a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region. Up to two days a week in our Folkstone Office might be initially required. We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.

Rewards: Competitive salary, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract: Permanent, Full-Time

The Role

As a Process Efficiency Lead, you will help drive forward digital improvement initiatives across MAF UK to enhance systems, integration, and effectiveness organisation-wide.

Working closely with the IT Manager, you’ll support the development and integration of our digital services, including Microsoft Dynamics 365 and Power Platform solutions, as well as the secure operation and enhancement of our web services.

You’ll also play a central role in adopting emerging technologies, especially in the use of AI and new applications, that support our mission and operational needs.

Additionally, you will:

- Train staff in the use of D365 and other business applications
- Manage relationships with third-party IT service providers
- Oversee web testing, API monitoring and CMS integration
- Support data management and Power BI model updates
- Provide first-line IT support and technical assistance for internal meetings

About You

To be considered as a Process Efficiency Lead, you will need:

- Experience using Microsoft applications, particularly Dynamics D365 and Power Platform
- Experience with AI tools and their application in business processes
- Experience managing IT services, including software and hardware, configuration, and networking
- Experience with integrating third-party systems, including websites, into D365
- Experience using Cloud Flows and Business Process Flows
- Experience working with and managing external IT providers
- Proven ability to proactively move projects forward and engage stakeholders
- To be educated to degree level in IT, business information systems, engineering, or a related field, or educated to A-level or equivalent with relevant experience

About Us

Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.

Millions of people lack access to basic medical care, clean water, schools, or the Good News of God’s love due to challenging and dangerous conditions. Through our flights, we empower over 2,000 aid, development, and mission organisations to transform lives in these hard-to-reach places. It’s a great partnership and you can help make it possible as our Process Efficiency Lead.

The Benefits

- Salary of £30,500 per annum
- Flexibility for additional hours and travel, including weekends and evenings, as required
- 22 days’ annual leave per year, plus 8 paid public holidays
- Non-contributory pension scheme (10% of salary)
- Access to our Employee Assistance Programme (EAP) for free, confidential support on personal and professional issues
- Death in Service/Life Assurance scheme
- Free on-site parking at our offices

You’ll take centre stage in driving our digital transformation, shaping how cutting-edge technologies like AI are integrated into our mission, and positioning us as a bold leader in faith-driven innovation.

What's more, you will discover a passionate, purpose-led team where creativity is encouraged, your voice truly matters, and your faith isn’t just welcomed — it’s a vital part of the journey.

As a Christian mission, MAF UK is seeking those who share in the evangelical Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation and to take part in organisation activities such as staff meetings, prayer meetings, away days.

The closing date for this role is 27th April 2025.

Other organisations may call this role Digital Integration Lead, IT Business Systems Analyst, Technology Projects Lead, Digital Solutions Specialist, or Systems Integration Manager.

Webrecruit and Mission Aviation Fellowship are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to join us as a Process Efficiency Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.