IT Service & Process Improvement Officer

Mission Aviation Fellowship (MAF) is seeking a forward-thinking IT Service & Process Improvement Officer to play an instrumental part in improving the integration and development of our digital service as we look to be market leaders in the use of technology.

This is a terrific opportunity for an innovative IT professional with expertise in the Microsoft cloud ecosystem to join our mission-driven organisation.

Location: Kent and/or Milton Keynes (with hybrid working)

Rewards: Salary of £30,500, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract: Permanent, Full-Time

The Role

As IT Service & Process Improvement Officer, you will support and advance our digital services.

Driving innovation, efficiency, and integration across platforms, you will enhance and develop our use of Dynamics 365 and the Power Platform, creating custom apps and flows, resolving issues, and maintaining key integration partnerships.

You will also lead on AI exploration and adoption, website functionality, web-service security, and cross-departmental system improvements, particularly supporting Finance and HR teams.

Additionally, you will:

- Provide first-line IT support, especially in the Folkestone office during staff absences
- Support the Data Team with Power BI and Fabric data model updates
- Assist with technical setup for corporate prayer and communication meetings
- Collaborate with other MAF organisations to support integration initiatives

About You

The ideal IT Service & Process Improvement Officer will need:

- Experience managing IT software and hardware services, configuration and procedures
- Experience using Microsoft applications, ideally including Dynamics D365 and the Power Platform
- Experience using Cloud Flows
- Experience integrating third-party systems to D365, including websites
- Knowledge of advances and applications of AI with demonstrable experience in its use
- A degree level qualification in an IT, business information systems, engineering or other related degree or to be educated to A-level or equivalent with relevant experience

About Us

Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.

For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries.

We believe that every community, however remote, should have access to the essentials of life – that’s why MAF’s flights are a lifeline, not a luxury.

The Benefits

- Salary of £30,500 per annum
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to our Employee Assistance Programme

You’ll play a key role in shaping digital transformation across our charity, helping colleagues work smarter and more efficiently while supporting life-changing work in some of the world’s most remote communities.

From practical project work to exploring the use of AI and integration improvements, you’ll enjoy professional growth, collaborative working, and a strong sense of purpose, all while benefiting from a generous pension and a flexible hybrid work model.

So, if you’re ready to make a meaningful impact with your IT expertise and want to be part of a team that’s transforming lives through technology, we’d love to hear from you.

The closing date for this role is 1st July 2025.

Face to face interviews will be held at our Folkstone office on 14th and 15th July 2025.

Other organisations may call this role Process Efficiency Lead, Digital Systems Officer, IT Integration Analyst, IT Systems Officer, IT Solutions Officer, Digital Transformation Officer, IT Services Officer, or Platform Support Officer.

Webrecruit and Mission Aviation Fellowship UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a role where you can make a real difference as an IT Service & Process Improvement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.