Job title: Customer Service Representative
Job reference number: ST086
Contract: 12 Months Fixed Term Contract Full Time 35 hours per week (Mon-Fri 9am-5pm)
Location: Kings Hill based with hybrid working considered after successful training and completion of probation period
Salary: Up to £25,896 per annum

Would you like to join and become an integral part of our award-winning Contact Centre?

We have an opportunity for a client-focused and supportive Customer Service Representative to join us at our international Head Office, based in Kings Hill.

We’re looking for a talented team-player with the skills and experience to deliver first class service to our customers via telephone, email and delivery of administrative support.

What you’ll do
At CAF, every one of us contributes to our impact, and as our Customer Service Representative you too will play an important part in what we do.
As our Customer Service Representative, your role will include:
- Speaking and corresponding with our existing and new customers via telephone and in writing, in a supportive way which meets their needs and gets it right first time
- Setting up new accounts and Direct Debits
- Processing contributions and charitable donation requests
- Answering enquiries including requests for help from charities and guiding customers through their online journey

Who you’ll be
This role is for you if you have experience of working in Customer Service or have relevant transferable skills and are keen to make a difference to society. We are looking for:
- A genuine passion for customer service and getting it right first time
- Excellent verbal and written communication skills and ability to adapt your style to suit your audience
- An excellent eye and attention to detail
- Confident taking ownership
- A true team-player, comfortable working in a fast-paced environment
- Flexibility and the ability to work to deadlines and well under pressure
- MS Office and Outlook skills and experience

What’s in it for you
At CAF you will receive:
- 30 days holiday plus bank holidays (Pro-rata for Part Time)
- A wide range of development opportunities to support personal and professional growth
- An excellent Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes
For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers.

Who we are
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.

We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities.

Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.

We are people focused, driven by innovation and together we are building a great and safe place to work.

Diversity and inclusion
We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.

How to apply
Closing date for applications is MIDNIGHT on Sunday 24 August 2025. Shortlisted applicants will be contacted to arrange an initial telephone interview with the hiring manager. The next stage for successful candidates will be to attend an Assessment Centre on Monday 1 September 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV and cover letter to recruitment@cafonline.org quoting reference number ST086.

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

To apply for this role, you must be able to provide proof of your Right to Work in the UK. It is NOT suitable for sponsorship.

So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.