Service Desk Analyst
  £18.0 - £20.0 per hour + £19 p/h (Umbrella)
  Hastings, Sussex
  contract,full-time


Service Desk Analyst
6-Month Contract
100% on-site in East Sussex
Start ASAP

Your new company
Join a respected organisation within the healthcare sector, committed to delivering high-quality IT support services that underpin essential NHS operations. You'll be part of a collaborative team that values professionalism, confidentiality, and service excellence.

Your new role
As an IT Support Technician, you'll be the first point of contact for technical issues, providing responsive and effective support across a range of systems. You'll manage incidents and service requests using ITSM tools, support users with Microsoft Windows and Office 365, and carry out tasks in Active Directory such as password resets and account unlocks. Your role will also involve troubleshooting network and remote access issues, ensuring smooth day-to-day operations for staff across the organisation. This is a full-time, on-site position with potential flexibility to work from home one day per week.

What you'll need to succeed
To thrive in this role, you'll bring:
Education & Certifications

* NVQ Level 3 in IT or equivalent experience
* GCSEs including English and Maths
* ITIL Foundation certification

Experience

* Proven background in a service desk or IT support environment
* Hands-on experience with ITSM tools
* Proficiency in supporting Microsoft Windows and Office 365
* Familiarity with Active Directory functions

Skills & Attributes

* Excellent communication and customer service skills
* Solid troubleshooting and problem-solving capabilities
* Basic knowledge of networking and remote access (VPN, DNS, etc.)
* Ability to manage priorities and perform under pressure
* A team-oriented mindset with the ability to work independently
* Flexibility and a strong commitment to confidentiality and NHS values

Desirable Extras

* Experience in NHS or healthcare settings
* Knowledge of NHS systems such as NHSmail, ESR, EMIS, or SystmOne
* Awareness of cybersecurity and data protection principles
* Familiarity with remote desktop and support tools

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 4731820

Posted on: 2025-10-07 14:04:49

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IT & Telecoms - Hastings, Sussex

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Service Desk Analyst
  £18.0 - £20.0 per hour + £19 p/h (Umbrella)
  Hastings, Sussex
  contract,full-time


Service Desk Analyst
6-Month Contract
100% on-site in East Sussex
Start ASAP

Your new company
Join a respected organisation within the healthcare sector, committed to delivering high-quality IT support services that underpin essential NHS operations. You'll be part of a collaborative team that values professionalism, confidentiality, and service excellence.

Your new role
As an IT Support Technician, you'll be the first point of contact for technical issues, providing responsive and effective support across a range of systems. You'll manage incidents and service requests using ITSM tools, support users with Microsoft Windows and Office 365, and carry out tasks in Active Directory such as password resets and account unlocks. Your role will also involve troubleshooting network and remote access issues, ensuring smooth day-to-day operations for staff across the organisation. This is a full-time, on-site position with potential flexibility to work from home one day per week.

What you'll need to succeed
To thrive in this role, you'll bring:
Education & Certifications

* NVQ Level 3 in IT or equivalent experience
* GCSEs including English and Maths
* ITIL Foundation certification

Experience

* Proven background in a service desk or IT support environment
* Hands-on experience with ITSM tools
* Proficiency in supporting Microsoft Windows and Office 365
* Familiarity with Active Directory functions

Skills & Attributes

* Excellent communication and customer service skills
* Solid troubleshooting and problem-solving capabilities
* Basic knowledge of networking and remote access (VPN, DNS, etc.)
* Ability to manage priorities and perform under pressure
* A team-oriented mindset with the ability to work independently
* Flexibility and a strong commitment to confidentiality and NHS values

Desirable Extras

* Experience in NHS or healthcare settings
* Knowledge of NHS systems such as NHSmail, ESR, EMIS, or SystmOne
* Awareness of cybersecurity and data protection principles
* Familiarity with remote desktop and support tools

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 4731820

Posted on: 2025-10-07 14:04:49

I want to receive the latest job alerts for:

IT & Telecoms jobs in Hastings, Sussex

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  Hays Specialist Recruitment Ltd

  £65000 - £80000 per annum + £65-80k + Equity

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Solution Architect

  Hays Specialist Recruitment Ltd

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