Job Vacancy | Groundwork South

Customer Engagement Manager

Location: 5 Waterside Court, Galleon Boulevard, Crossways, Dartford, DA2 6NX
Contract: Fixed Term Contract – March 2027
Salary: Circa £35k
Hours: 37.5 hours per week
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Join Groundwork South as a Customer Engagement Manager!
Be part of a dynamic team committed to social and environmental regeneration.
The Role:

As a Customer Engagement Manager, you’ll play a pivotal role in delivering our Water Efficiency Programme, ensuring a seamless and high-impact engagement strategy. You'll be responsible for driving the success of domestic and non-household water efficiency services across London and the South of England, in collaboration with various water companies.

This position is responsible for overseeing high-quality outbound and inbound customer engagement activities, as well as other promotional efforts, to secure work for our field-based teams of water efficiency advisors and plumbers.

You will manage the day-to-day operations of a large customer engagement team, working closely with three Customer Engagement Team Leaders to ensure performance targets are consistently met each week.

About Groundwork South:

Groundwork South is a leading social and environmental regeneration charity dedicated to building sustainable communities where individuals and enterprises thrive. We work with key partners to drive impactful change, and we’re seeking a passionate and proactive Customer Engagement Manager to join our Water Efficiency Programme team.

For key requirements of the role please see the personal specification attached to the Job Description on our website.

In return we offer you:

• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan and 24-hour Healthline
• Employee Assistance Programme - including mental health helpline and face to face counselling.
• Salary sacrifices schemes including cycle to work and pension contributions
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses

We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.

Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

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Apply now!

To apply, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) quoting reference ‘CEM26’ to recruitment.south@groundwork.org.uk

For further information and to discuss the role please contact Dion Bachmann at dion.bachmann@groundwork.org.uk